About
Nissan DealerCar DealerUsed Car DealerAuto Maintenance
Location
Hours
Reviews
4.6
4,141 reviews
5 stars
3,458
4 stars
243
3 stars
76
2 stars38
1 star
326
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting salespeople like Manny, Ken, and Ryan for their professionalism and support throughout the buying process.
Communication Issues
Several reviews noted poor communication, especially regarding service updates and pricing transparency, leading to frustration among customers.
Service Quality
Mixed feedback on service quality; while some customers appreciated quick service, others reported long wait times and dissatisfaction with the service department's inspections and repairs.
Sales Experience
The sales experience was generally positive, with many customers appreciating the no-pressure approach, although some reported issues with misleading pricing and financing practices.
Trust Concerns
A number of customers expressed distrust towards the dealership, citing experiences with misleading information and dissatisfaction with vehicle conditions post-purchase.
- JHJames Han5 days ago5.0Purchased a vehicle here Isaac took care of me real good, came in not knowing what kind of car I wanted and left in a brand new Murano, felt like my needs were met and so were my payment expectations, will come again didn’t feel like another transaction and felt like a person, thank you journey Nissan! And thanks Isaac and Raul!
- LLLloyd Labarbera6 days ago5.0Amazing place and people , Erik helped me with a deal I didn’t think I could get and now look at that driving out of here in a 2025 Nissan Sentra:)) Excellent service 10-10 , Very Satisfied with everything , I’d recommend this place 100% Love my NEW car!!!!
- MBMike BDec 29, 20251.0Posting this on behalf of a family member. I'd be wary of buying here. Used car with ~70k miles purchased 12/5/25, and just over 2 weeks later on 12/22/25 dashboard lights up and car is having trouble accelerating. Brought it back and was told it needed $2,000 in repairs. That's a pretty tough pill to swallow after 2 weeks of ownership. They did come down to around $1,500 but still, feels pretty shady to me. Pretty unhappy with the experience.
- TWT WashingtonDec 29, 20255.0I sold my 20 year old Nissan Maxima and I was serviced by Ryan Sammartino. From our initial phone conversation to the final sale transaction, Ryan was nothing short of a gentleman! The entire atmosphere at Journey Nissan is warm and inviting! If you're looking to buy or sell, please visit Journey Nissan and be sure to ask for Ryan! You won't feel like you're buying/selling a car...you'll feel like you're visiting family and friends!
- MRManta RayDec 27, 20255.0Huge shoutout to Ken the Sales Guide and Carlos in Finance at Journey Nissan for helping my sister-in-law and blood brother get into their 2025 Nissan Pathfinder SL in that pearl sparkly white that looks like it has a skincare routine. Ken made the whole process smooth, honest, and actually enjoyable (rare). Carlos in Finance explained everything clearly and didn’t make it feel like a hostage situation. Watching Ken work the numbers like he was battling a final boss was peak entertainment. If you want people who actually go to bat for you, go see Ken and Carlos.