Libertyville Nissan

Reviews

• YQ

  Yousef Quad

  4 days ago
  1.0
  I purchased a used Lexus from Liberty Auto Plaza and later returned for service regarding a headlight issue that was present at the time of purchase. One repair attempt was made, but the problem remains unresolved. During that same service visit, a Lexus bracket valued at $126.34 that I independently purchased and provided for installation was not returned with the vehicle. I was informed it had been placed inside the car, but it is not there. I live approximately one hour away and was told service appointments were limited to weekday daytime hours, which required me to miss multiple days of school in order to bring the vehicle in. I have made repeated trips and multiple calls to management, including leaving voicemail messages for the General Manager, without receiving a return call or written response. I have filed a complaint with the Illinois Attorney General and remain hopeful this matter can be resolved promptly and professionally.
• CD

  Caitlin Dougar

  Feb 23, 2026
  5.0
  As always, my family had an exceptional experience at Liberty Nissan when purchasing my 2025 Nissan Versa. Andres was an exceptional individual who provided invaluable assistance throughout the process. I highly recommend him for any future car-buying endeavors.
• PS

  Phillip A Ray Sr

  Feb 16, 2026
  1.0
  Heading: Buyer Beware: Get an Independent inspection First "I recently looked at a vehicle (2018 Lexus RX 350) here after being told by the sales team that there were no issues with the car. I decided to invest in an independent pre-purchase inspection, which revealed over a half dozen necessary repairs and safety services, including *Mechanical/Engine: Timing Cover gasket replacement and new spark plugs *Safety/Braking: Complete front brake service and a necessary brake fluid flush. *Suspension/Handling: Full front Strut assembly replacement and a four-wheel alignment. The cost of these repairs significantly changed the value of the vehicle. I'm disappointed that these were not disclosed upfront. I highly recommend that any future customers at Liberty Nissan insist on a third-party inspection rather than taking the dealership's word on vehicle condition."
• PP

  Pragyan Patnaik

  Feb 1, 2026
  1.0
  Unsafe Vehicles, Negligence, and Unacceptable Treatment – Liberty Nissan, Libertyville IL This is my second Nissan Armada purchased from Liberty Nissan in Libertyville, and while pricing and trade-in values were competitive, the experience after the sale has been a complete failure and a serious safety concern. My 2025 Armada began experiencing technical system failures shortly after purchase. These were not cosmetic issues. They directly contributed to multiple minor accidents and vehicle damage, particularly in the rear/trunk area. I repeatedly contacted Liberty Nissan and Nissan Corporate seeking help. Despite clear documentation and two separate consumer cases opened with Nissan, both cases were dismissed with the explanation that I “should not rely on the system.” That response is unacceptable for a modern vehicle marketed with safety and driver-assist technology. Eventually, Nissan issued a recall related to the same problem I had been reporting. Unfortunately, this came after two additional incidents had already occurred. At that point, Nissan explicitly instructed me not to drive the vehicle, advising that it be parked or brought to the dealership until the recall was installed and the vehicle properly diagnosed. I scheduled service with Liberty Nissan and requested a loaner vehicle. The dealership provided one. The following morning, when I attempted to drive it, the loaner was clearly unsafe and should never have been released. The tires were visibly misaligned and pointing in different directions, and multiple warning lights were illuminated across the dashboard. When I immediately returned the vehicle and requested a replacement, the service department blamed me for the condition of their loaner, despite the fact that it had barely been driven and failed before normal use. I was pressured to submit an insurance claim for damage I did not cause. The situation escalated further when sales managers became involved and displayed aggressive, uncomfortable, and unprofessional behavior, ultimately pressuring me to take back my own Armada, even though Nissan had already instructed me not to drive it due to safety concerns. At no point did Liberty Nissan take responsibility for: • Releasing an unsafe loaner vehicle • Failing to diagnose a known technical issue • Ignoring Nissan’s own safety guidance • Treating a repeat customer with basic professionalism This dealership may close sales effectively, but when serious safety issues arise, they do not stand behind the vehicle or the customer. The lack of accountability, the attempt to shift blame, and the disregard for customer safety are unacceptable. I strongly advise anyone considering Liberty Nissan for service or purchase to reconsider, especially if you expect support, transparency, or concern for safety after the sale.
• SP

  Suresh T Patnaik

  Feb 1, 2026
  1.0
  Very Disappointing and Unsafe Experience – Liberty Nissan, Libertyville IL This is my second Nissan Armada from Liberty Nissan, Libertyville. In both purchases, I received a good trade-in value and a competitive deal, including on my 2025 Armada. Unfortunately, everything after the sale has been extremely disappointing and, more importantly, unsafe. From early on, the vehicle experienced multiple technical glitches. These issues directly contributed to several minor accidents and damage to the trunk area. I repeatedly reached out to both the dealership and Nissan corporate for help. Despite multiple visits and two consumer cases opened with Nissan, no meaningful assistance was provided. Both cases were dismissed with the response that I “should not rely on the system,” which is unacceptable for a modern vehicle with safety features that are advertised as reliable. Eventually, Nissan acknowledged the issue by issuing a recall. Unfortunately, by the time this happened, I had already experienced two additional minor accidents related to the same problem. Nissan then instructed me not to drive the vehicle and to either park it in my garage or bring it to the dealership until the recall was fully addressed and the vehicle diagnosed. I scheduled an appointment with Liberty Nissan for diagnosis and repair and requested a loaner vehicle. I made the mistake of not fully inspecting the loaner before taking it home. The next morning, when I attempted to drive it, the vehicle was clearly unsafe. The tires were misaligned and pointing in different directions, and multiple warning lights were illuminated on the dashboard. I immediately returned to the dealership and requested a replacement loaner. Instead of addressing the issue professionally, the service department blamed me for damaging the loaner vehicle and pressured me to submit an insurance claim. The situation escalated further when sales managers became involved and behaved in a very uncomfortable and unprofessional manner, ultimately pushing me to take back my own Armada, which Nissan itself had advised me not to drive. Between the unresolved safety issues, lack of accountability from both the dealership and Nissan, and the way I was treated during the loaner incident, this has been one of the worst dealership experiences I’ve had. Selling a vehicle is one thing. Standing behind it and ensuring customer safety is another. Liberty Nissan failed badly in that regard. I would strongly caution anyone considering service or purchase here to think twice, especially if safety or post-sale support matters to you.