Just Tires

Reviews

• MM

  Maggie M.

  Feb 10, 2026
  5.0
  Quickly put on a new tire after a blowout on the expressway. Quick, professional and helpful!
• HW

  Howard Wilson

  Jan 3, 2026
  5.0
  The manager at this location has a heart of Gold and has for over 15 years given me and family and friends Great service and She also Looks So Exciting 😍 Janet
• CS

  C Scott

  Oct 14, 2025
  5.0
  Janet and the entire crew here are great! Highly recommend this Just Tires location!!!!
• TT

  Tcap81

  Oct 12, 2025
  1.0
  I went here to see if my tire had air coming out to see if they could repair maybe a rim leak or punctured tire? I had already put air on tire to get here, and I asked if they can check it. They told me so do you want us to put air, because to check it will take all day, it was 1:45 pm and closes at 5pm. I was like never mind bye. I learned that it's best to go to a mom and shop tire place, best if it's a Mexican shop, they just check them right away seal and go. I won't bother coming here ever, first and last time coming here.
• TM

  Theresa Matthews

  Feb 26, 2018
  1.0
  I had been a Just Tires Lansing, IL customer for 8 years and received good service until having a LIFE THREATENING experience. On 02/05/2018, I took my car in for 2 new tires, an alignment, wheel balance and tire rotation for a cost of $424.66. On 02/08/2018, as I was turning into the drive thru at Dunkin Donuts, my front passenger tire (the new one that Just Tires installed 3 days earlier) completely fell off!! I was scheduled for a road trip to Indianapolis that day and praise God I was not on the highway when the tire popped off or I may not have lived to warn others. I called Triple A who towed me to Pep Boys that was located directly across the street from Dunkin Donuts but for 1.5 hours, I was literally stuck blocking entrance to the Dunkin Donuts. My car could not be pushed or moved because everything locked up when the tire fell off. Pep Boys informed me that my ball joints and brake line had broken and my axil was out of place. The repairs cost $782.54. Later that day, I contacted Just Tires and spoke to the store manager, Janet Ortiz. I explained what happened and told her I had pictures of the vehicle stuck in the Dunkin Donuts drive thru. Ms. Ortiz sounded appropriately apologetic and assured me Just Tires would take care of my cost to Pep Boys. She requested that I bring in the bill and send copies of the photos at the scene of the breakdown. I submitted both items as she requested. On 02/12/18, I was shocked to receive a call from Ms. Ortiz informing me Just Tires was not going to take responsibility for their negligence. She stated the ball joint broke because I hit something which was absolutely untrue. The pictures I sent clearly showed my vehicle did not bump or hit the curb of the drive through as there would have been tire track marks in the snow. Ms. Ortiz then went on to say she had contacted Pep Boys and they told her the damage to the ball joint came from me hitting something which was a total untruth. I connected Pep Boys on a three way with Ms. Ortiz and the representative stated he did NOT inform Ms. Ortiz that the damage was due to me hitting something. Ms. Ortiz had simply lied. Ms. Ortiz then stated she contacted the Lansing police and they informed her I refused to allow a tow truck that was sitting in the lot to tow my vehicle to another repair shop. Again, she lied. Since Triple A was taking so long and I was blocking business for Dunkin Donuts, the Lansing Police asked if I would use a tow company that was located a few minutes away. I AGREED to use the tow company at a cost of $150 however, the tow company wanted cash and I only had a credit card so they could not provide the service. The tow truck referred by the Lansing Police was not sitting in the Dunkin Donuts parking lot. I asked Ms. Ortiz why she was being dishonest and attempting to not take responsibility for an error that could have cost me my life. She again stated the tire fell off due to me hitting something and the ball joint was in good shape when the repair was completed 3 days earlier......again she lied because I DID NOT HIT ANYTHING. I was simply driving into a Dunkin Donuts drive-thru to get a cup of coffee. I received a call and then a notice from the Goodyear claims department that "there does not appear to be any negligence on the part of the store that would have caused the condition I reported". I am shocked that a reputable company would attempt to shirk their responsibility for poor service that could have ended in dire consequences for a customer, but for the grace of God. Suffice to say, they have lost my business.