Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported poor experiences and rudeness.
Trustworthiness
Several reviews raised concerns about dishonesty and overcharging, with customers feeling taken advantage of, particularly regarding repairs and pricing.
Quality of Work
The quality of repairs is inconsistent; some customers reported satisfactory service, while others experienced repeated issues and dissatisfaction with the repairs done.
Pricing
Pricing is a common point of contention, with some customers finding it reasonable while others felt it was too high or unfair.
MK
meloney kieth-gatlin
4 days ago
5.0
I love this shop great customer service, the environment so friendly they have done work on my car 2x excellent work
TO
Tim O
Jan 2, 2026
1.0
Went in to get work done and they ignored me.
CT
Curtis Thatch
Nov 15, 2025
1.0
There customer service is very poor and they are way to expensive and there work is crap
AW
Andrea Wright
Oct 20, 2025
5.0
Frank or Dr. Frank. I have given him that official title because his bedside manner & pragmatic approach was that of a highly trained Doctor. When I came in with my issue and said that AutoZone said I need a starter, he immediately said what are the symptoms/what's happening with the car? And the experience went uphill from there! I liked his energy and I liked how he interacted with his staff! I will be back when I need other services… Oh yeah, he fixed my car! However, the customer service will bring me back!
MC
Mz. Chocolate
Oct 3, 2025
1.0
Went by here today to ask about freon for my vehicle. I was told by the mechanic that I have special freon and to come back tomorrow. I checked with autozone and they sell the freon that they said that only a dealership or mechanic has. After these reviews, I won't go back. I am so happy that I didn't spend any money here.
Frequently Asked Questions About Jim's Auto Clinic
Where is Jim's Auto Clinic located?
Jim's Auto Clinic is located at 17858 Torrence Avenue, Lansing, IL 60438, United States.
What are the operating hours of Jim's Auto Clinic?
Jim's Auto Clinic is open Monday through Friday from 8:00 AM to 5:30 PM, and on Saturday from 8:00 AM to 3:00 PM. It is closed on Sundays.
How can I contact Jim's Auto Clinic?
You can reach Jim's Auto Clinic by phone at +1 708-895-6283 or email at autoclinic1974@aol.com.
What types of auto services does Jim's Auto Clinic provide?
Jim's Auto Clinic offers auto repair, oil change services, brake repair, and emissions testing.
What payment methods are accepted at Jim's Auto Clinic?
Jim's Auto Clinic accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Does Jim's Auto Clinic have an online presence where I can learn more?
Yes, you can visit their website at https://www.jimsautocliniclansing.com and check their Facebook page at https://www.facebook.com/pages/Atuo-Clinic/153758261655701.
Are there dining options near Jim's Auto Clinic for a meal before or after my service?
Yes, nearby dining options include Dairy Queen, McDonald's, Taco Bell, Subway, Johnny K's Patio (American and Greek food), Bohemian Joe's, and Dixie Kitchen and Bait Shop.
What other automotive services and shops are close to Jim's Auto Clinic?
Nearby automotive businesses include Auto Clinic & Muffler Shop, Bumper to Bumper (auto parts), Jiffy Lube (oil change and repairs), Forza Customs (auto parts and accessories), and Robert Cisneros at Webb Chevrolet Oak Lawn (car dealership).
Can I find additional services like pet care or health services near Jim's Auto Clinic?
Yes, Lansing Animal Hospital (veterinarian services) and NuEraStaffing Partners LLC (home health care) are nearby for pet and health services.
Are there any entertainment or community spots near Jim's Auto Clinic?
The Steven Center of Performing Arts, a theatre and community service school, is nearby, offering entertainment options close to Jim's Auto Clinic.