Enterprise Rent-A-Car

4.3
204 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lake Villa, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Third Lake location today.

Location

Enterprise Rent-A-Car
34740 Hwy 45, Lake Villa, IL
60046, United States

Hours

Reviews

4.3
204 reviews
5 stars
155
4 stars
14
3 stars
5
2 stars
4
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like Moe, Jose, and Rugby.

Reservation Issues

Several reviews highlighted problems with vehicle availability, including last-minute cancellations and unfulfilled reservations, leading to customer frustration.

Cleanliness and Quality

Customers generally reported that the rental cars were clean and well-maintained, contributing to a positive rental experience.

Communication Problems

Numerous customers expressed dissatisfaction with the difficulty in reaching customer service by phone, often experiencing long hold times or no response.
  • JB
    Jerry Badgerow
    Jan 5, 2026
    5.0
    Very happy with enterprise experience. Always rent from enterprise
  • FS
    Family Sproull
    Dec 20, 2025
    1.0
    I made a reservation but they didn't have the vehicle I reserved (confirmation number is 1492108685). The condescending woman behind the counter told me they attempted to call me; which was a lie because I checked my phone and no incoming calls were made. Then she moved on to tell me they left a voice mail, and I do not have voice mail set up on my phone, so obviously B.S. I frequently rent from Enterprise as I travel for business 1-2 times a month. I'm thinking it's time to try something else. I did try the website, according to the response below, and called customer service to attempt to locate a vehicle in the area. The customer service representative couldn't locate a vehicle in the area, were going to track down a vehicle and call me back, but never did. 🙄
  • JR
    John Revenaugh
    Nov 29, 2025
    5.0
    Moe and his crew are great. Friendly, proficient, the car was clean and cared for. Much different than the competitors bunch in Gurnee Mills.
  • KN
    Kate Notter
    Nov 14, 2025
    5.0
    Everyone has been great. I've needed to extend a rental and the manager has gone above to help me. The woman at the is desk awesome, too. Many thanks to the whole crew.
  • DR
    David R
    Nov 2, 2025
    5.0
    Shae hooked me up and was personable, professional, and just over all awesome

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Lake Villa?

Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and trucks to suit your rental needs.

Where is Enterprise Rent-A-Car located in Lake Villa, IL?

Enterprise Rent-A-Car is located at 34740 Hwy 45, Bldg D, Lake Villa, IL 60046.