Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Crystal Lake Rd in Lake In The Hills, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Lake In The Hills, IL or call us at (847) 458-0756.
Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with car issues.
Expertise
Customers frequently noted the staff's knowledge and ability to provide valuable advice and assistance with car repairs.
Mixed Experiences
While most reviews were positive, there were a few negative experiences related to unprofessional behavior from some employees.
Product Availability
Several customers mentioned that the store had the parts they needed, although some noted that it was advisable to call ahead to check stock.
Store Management
The new store manager received positive feedback for improving the store's service and atmosphere.
JM
Jane Melle
4 days ago
5.0
Oscar was incredibly helpful today! I will be back to this location next time I need something for my car.
TT
Taha
Feb 4, 2026
5.0
Best AutoZone store ever they supper helpful and honest best customer service
KD
Kayte Data
Jan 26, 2026
5.0
Was so grateful for the 2 gentleman (Jacob and Oscar) who helped me change my car battery in the freezing cold. And then they tested the start up of my car to make sure everything ran smoothly - including the alternator and starter. They went above and beyond and provided me a piece of mind in driving around safely. ☺️
KU
Kici Useini
Jan 9, 2026
5.0
Just stopped in to get a wiper blade replaced. Isaac took great care of me. He helped me find it and recommended a good one. He helped ring it up. Then he offered to replace it. What great customer service!! Isaac is amazing. The whole staff is great too. This is a great AutoZone.
JR
JoJo R
Jan 7, 2026
5.0
When my day couldn't get any worse, I realized that my car battery was dead. I thought to myself, "Who can help me in my dark time of need?"
Jose and Gabriel. That's who. Like the arch angels of car mechanics, they swooped in and fixed my dead battery in record time. It's was as if God himself worked directly through their hands as the battery was placed into my poor sedentary car.
Not only that, Jose gave me hope. He told me that there is in fact a restaurant nearby that has authentic Puerto Rican food. Now, my battery is fixed and I can gorgeous myself in Arroz con Gondulas. Life is good.
This is the ONLY Autozone I will ever go to from now on. They are knowledgeable and extremely friendly. They do not force you into purchases you dont need.
Best service ever, 10 out 10. They do the lord's work.