AutoZone Auto Parts

4.3
267 reviews
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Business Details

3 Crystal Lake Rd, Lake In The Hills, IL
60156, United States
(847) 458-0756
https://www.autozone.com/locations/il/lake-in-the-hills/3-crystal-lake-rd.html
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About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Crystal Lake Rd in Lake In The Hills, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Lake In The Hills, IL or call us at (847) 458-0756.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
3 Crystal Lake Rd, Lake In The Hills, IL
60156, United States

Hours

Reviews

4.3
267 reviews
5 stars
178
4 stars
48
3 stars
16
2 stars
3
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Jose, Isaac, and Shawn for their exceptional service.

Management

Positive feedback highlighted improvements under the new store manager, Isaac, who was noted for being hardworking and attentive to both customers and employees.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences with specific employees, citing unprofessional behavior and lack of assistance.

Product Availability

Customers generally found the store well-stocked with necessary auto parts, although some mentioned issues with incorrect parts being sold.

Service Speed

Several reviews noted quick service and efficient assistance, although there were instances of long wait times and inadequate help during busy periods.
  • MK
    Mary Kulikowski
    Nov 14, 2025
    5.0
    Gab and Issac were so helpful getting the correct wipers for my 2015 VW Passat! It took several types before they finally found the right ones. They are the best! I will return to them for future needs for my vehicle! Thanks guys!
  • TK
    T K
    Nov 11, 2025
    5.0
    I don’t know why I even try any other auto stores in the area. Autozone always has my back. Tonight Dwight literally saved me! I had an hour drive home, no headlights, and the sun was setting. A few minutes later, and Dwight had me back up and running. He was so helpful and so compassionate. I’ll be back as always! I’ve never received anything but excellent customer service from this location.
  • SB
    Sherry Brewer
    Oct 27, 2025
    5.0
    Thanks to Jose for starting my day off right! So pleasant, so helpful. Sheryl B.
  • ML
    Melissa Levesque
    Oct 17, 2025
    5.0
    This place has improved greatly since they have a new store Manager. The new Store Manager Issac is definitely the best Store Manager this Auto Zone has had in a very very long time, he is honest, fair, and hardworking. I actually HAD the honor of working with Issac. He is a very skilled manager that doesn't just sit in the office. He was always the type of manager that was always either helping customers, or his fellow employees. He has turned that store around. If you need auto parts go there, and if you are commercial account, please see Dwight, who is another great manager in Commercial!
  • PK
    Patricia King
    Oct 10, 2025
    5.0
    I had trouble with my SUBARU'S battery and had to get a jump. ERIC was so kind to check everything that could be involved and put mt mind at ease. Thank you Eric. A true gentleman 👏 👌
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Frequently Asked Questions About AutoZone Auto Parts

What are the store hours for AutoZone Auto Parts in Lake In The Hills?

AutoZone Auto Parts in Lake In The Hills is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.

What services does AutoZone Auto Parts offer for order fulfillment?

They offer in-store pickup, same-day delivery, and curbside pickup services.