Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Crystal Lake Rd in Lake In The Hills, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Lake In The Hills, IL or call us at (847) 458-0756.
Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with their needs.
Product Knowledge
Employees demonstrated strong knowledge about products and provided valuable advice, helping customers find the right parts and solutions.
Mixed Experiences
While most reviews were positive, there were some negative experiences related to unprofessional behavior from certain staff members.
Store Management
The new store manager received positive feedback for improving the store's service and overall atmosphere.
Service Speed
Customers appreciated the quick service and efficiency in getting the right parts and assistance.
KU
Kici Useini
4 days ago
5.0
Just stopped in to get a wiper blade replaced. Isaac took great care of me. He helped me find it and recommended a good one. He helped ring it up. Then he offered to replace it. What great customer service!! Isaac is amazing. The whole staff is great too. This is a great AutoZone.
JR
JoJo R
6 days ago
5.0
When my day couldn't get any worse, I realized that my car battery was dead. I thought to myself, "Who can help me in my dark time of need?"
Jose and Gabriel. That's who. Like the arch angels of car mechanics, they swooped in and fixed my dead battery in record time. It's was as if God himself worked directly through their hands as the battery was placed into my poor sedentary car.
Not only that, Jose gave me hope. He told me that there is in fact a restaurant nearby that has authentic Puerto Rican food. Now, my battery is fixed and I can gorgeous myself in Arroz con Gondulas. Life is good.
This is the ONLY Autozone I will ever go to from now on. They are knowledgeable and extremely friendly. They do not force you into purchases you dont need.
Best service ever, 10 out 10. They do the lord's work.
PB
Poppy Bennett
Dec 19, 2025
5.0
We received amazing service from Issac and Oscar when we needed a car battery on a cold winter night. They were so friendly and really helped us when we were in a bind.
AD
Arlene Vinion Dubiel
Dec 15, 2025
5.0
Great experience! I was told to first call the dealership to see if the battery warranty was still valid. It wasn’t, so Isaac braved the cold and replaced it while I stayed warm inside. Very helpful!
JC
Jacqueline Caballero
Dec 13, 2025
5.0
Went in to the auto zone in Lake in the Hills because I was having issues with my headlights. Isaac and Dwight went above and beyond to fix them. They are seriously the best. I am so grateful! Thank you again Isaac and Dwight🙏I will definitely only be going to this location. I hope they get a raise they truly deserve it.
In addition I needed a new battery for my keyless remote and Isaac helped me find the correct one and placed the new battery in. Every time I’ve went there it has always been a good experience which is hard to find. Blessings to all of them.