Pilot Travel Center

3.5
1381 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Joliet, IL! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
40 E Laraway Rd, Joliet, IL
60433, United States

Hours

Reviews

3.5
1,381 reviews
5 stars
530
4 stars
302
3 stars
157
2 stars
86
1 star
306

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly during night shifts.

Shower Wait Times

Customers frequently reported excessively long wait times for showers, often exceeding two hours.

Parking Issues

Many customers expressed frustration over limited parking availability and aggressive enforcement of parking rules.

Cleanliness

While some noted clean showers and facilities, others reported dirty conditions and poorly maintained areas.

Customer Service

Mixed feedback on customer service; some praised friendly staff while others experienced unhelpful or rude interactions.
  • OK
    Orifjon Kamolov
    5 days ago
    1.0
    Чувак который чистит душевые очень медленно работает. Передо мной было 9 человек я ждал 5 часов. Ждёт пока все душевые не освободятся потом начинает чистить.
  • WD
    William Duarte
    Nov 13, 2025
    1.0
    Four hours waiting to take a shower at this truck stop is a disgrace.
  • AF
    A.J. Forbes
    Nov 10, 2025
    1.0
    Tonight was a crazy night!! After taking my shower I went back to my truck and heard banging on my truck. It wasn't a normal knock, instead it was very loud and aggressive. I looked out my window and a Pilot employee name (Joc) a so call manager was banging on my truck with a wooden clip board. I then open my window and ask him, why was he banging on my truck with his clip board, instead of just knocking. He told me that he bangs on everybody's truck like that. I than explained to Joc that his action wasn't very professional and his actions may cause damage to customers truck. He proceeded tell me some story on why he felt that his action was ok. I told him he just having met the right person. I said the right person would but him in his place and addressed this issue. He then told me, to step my vehicle and he reach for something in his jacket. His words then was, "do you know where you at? He then proceeded to grab something in his coat and told me to step outside. I immediately called the police to handle the situation. Shortly after that, Top flight security came out with hand on his firearm and aggressive told me I had to leave. I waited until the cops came to wrote up an incident report. I will be making a formal complaint to corporate in the morning. Most of the staff here was professional but this Joc and his rent a cop buddy should not be employee around decent folks. Stay away from the Pilot if your a law abiding citizen
  • NS
    Nelson Serrano
    Nov 7, 2025
    1.0
    When you order your chicken wings since I’m a pain, Customer, I cannot buy my chicken wings because I have to get whatever she gives me and I just want six flats. They say they can’t do that. No more you get whatever I give you that’s what the lady says and I’m buying the product I think that’s crap.
  • MD
    Mo The Driver
    Oct 28, 2025
    1.0
    On Saturday 10/25/25, at 21:16, i used the bathroom and the security guy put my stuff in the trash can also the guy at the front desk on the week ends night shift has an issues with truck drivers he was very unhelpful and will ignore you. I contacted pilot hr customer service about this issue and they did not respond , i need my items and answers to this unfair treatment at your store.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.