Welcome to Pilot Travel Center in Joliet, IL!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly during night shifts.
Shower Wait Times
Customers frequently reported excessively long wait times for showers, often exceeding two hours.
Parking Issues
Many customers expressed frustration over limited parking availability and aggressive enforcement of parking rules.
Cleanliness
While some noted clean showers and facilities, others reported dirty conditions and poorly maintained areas.
Customer Service
Mixed feedback on customer service; some praised friendly staff while others experienced unhelpful or rude interactions.
OK
Orifjon Kamolov
5 days ago
1.0
Чувак который чистит душевые очень медленно работает. Передо мной было 9 человек я ждал 5 часов. Ждёт пока все душевые не освободятся потом начинает чистить.
WD
William Duarte
Nov 13, 2025
1.0
Four hours waiting to take a shower at this truck stop is a disgrace.
AF
A.J. Forbes
Nov 10, 2025
1.0
Tonight was a crazy night!! After taking my shower I went back to my truck and heard banging on my truck. It wasn't a normal knock, instead it was very loud and aggressive. I looked out my window and a Pilot employee name (Joc) a so call manager was banging on my truck with a wooden clip board. I then open my window and ask him, why was he banging on my truck with his clip board, instead of just knocking. He told me that he bangs on everybody's truck like that. I than explained to Joc that his action wasn't very professional and his actions may cause damage to customers truck. He proceeded tell me some story on why he felt that his action was ok. I told him he just having met the right person. I said the right person would but him in his place and addressed this issue. He then told me, to step my vehicle and he reach for something in his jacket. His words then was, "do you know where you at? He then proceeded to grab something in his coat and told me to step outside. I immediately called the police to handle the situation. Shortly after that, Top flight security came out with hand on his firearm and aggressive told me I had to leave. I waited until the cops came to wrote up an incident report. I will be making a formal complaint to corporate in the morning. Most of the staff here was professional but this Joc and his rent a cop buddy should not be employee around decent folks. Stay away from the Pilot if your a law abiding citizen
NS
Nelson Serrano
Nov 7, 2025
1.0
When you order your chicken wings since I’m a pain, Customer, I cannot buy my chicken wings because I have to get whatever she gives me and I just want six flats. They say they can’t do that. No more you get whatever I give you that’s what the lady says and I’m buying the product I think that’s crap.
MD
Mo The Driver
Oct 28, 2025
1.0
On Saturday 10/25/25, at 21:16, i used the bathroom and the security guy put my stuff in the trash can also the guy at the front desk on the week ends night shift has an issues with truck drivers he was very unhelpful and will ignore you. I contacted pilot hr customer service about this issue and they did not respond , i need my items and answers to this unfair treatment at your store.
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services and amenities does Pilot Travel Center in Joliet, IL offer?
Pilot Travel Center in Joliet, IL offers gas, diesel, DEF with high-speed pumps, Wi-Fi, overnight parking, showers, fresh foods, snacks, drinks, and coffee. It also provides CAT scales, laundry, ATM, premium Wi-Fi, and more.
Are showers available at the Joliet Pilot Travel Center?
Showers are available at many Pilot locations, including Joliet. Anyone can purchase a shower, but prices vary by location. It's recommended to contact the store directly for pricing.
What fuel options can I find at the Pilot Travel Center in Joliet?
Pilot Travel Center offers gasoline, diesel, DEF, and other fuel blends. For detailed fuel options and prices, please visit their website.
What payment methods are accepted at the Joliet Pilot Travel Center?
They accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and cash.
Are overnight parking and reserved parking available at this location?
Yes, the Joliet Pilot Travel Center provides overnight parking and prime reserved parking spaces for professional drivers.
What are the operating hours of the Pilot Travel Center in Joliet?
The Pilot Travel Center in Joliet is open 24/7 every day of the week, including holidays.
Can I reserve parking online at this location?
Yes, you can reserve parking through the Pilot app or via their website using the 'Reserve Now' link.
What nearby food options are available close to the Pilot Travel Center in Joliet?
Nearby food options include Arby's for fast food sandwiches, Pop's Italian Beef for American and Italian cuisine, and Dunkin' for coffee and donuts.
Are there other truck-related services near the Pilot Travel Center?
Yes, nearby truck-related services include the CAT Scale station and the Rt. 66 Food N Fuel gas station for convenience and fueling needs.
What recreational or community facilities are near the Pilot Travel Center in Joliet?
Nearby facilities include the Cadence SFC - Soccer & Futsal Club, Stone City VFW Post 2199, and the Cadence Sports Center for sports and community activities.