Hawk Cadillac

Reviews

• CA

  Courtney Adams

  2 days ago
  5.0
  I want to thank Hawk Cadillac for great service and helping us find the right car. I want to thank Daniel Snyder for helping me and giving me a great deal I appreciate everything you and your team did to help if your looking for a new or used car go to Hawk Cadillac they will help you get the best offer thank you again
• AJ

  Abran Jimenez

  3 days ago
  1.0
  Hello, One star, no one answer the phone for parts inquiry.
• DB

  Denise Bode

  Sep 25, 2025
  5.0
  Great service in their body shop. Fast and great work
• A

  Ø̆̈mar AbuSaFa

  Sep 15, 2025
  1.0
  t back to the dealership to complain about the sound and have them fix it and they did nothing to fix the problem and told me its normal. The car that I purchased from this location which was a brand new 2025 Cadillac xt6 is making a loud sound. I wen
• BC

  beth corsetti

  Aug 6, 2025
  1.0
  If I could give them no stars I would. I made an appt for 1030 am just to LOOK at my car and see if anything was wrong with the ac. First I walked in and no one greeted me for at almost 10 min, and there were a bunch of people standing around talking in the office which they could clearly see me, no one even said we will be with you shortly, nothing. Once I was checked in I was told it would take a couple of hours and almost $400, OK fine no problem I had a ride. Fast forward to 3pm 4.5 hours later...I had to call them, no one was calling me to follow up.. not a word. Finally after having to call back twice because no one could tell me anything about my car except the guy who checked me in I was told that their machine broke down, another one was on the way but the guys were leaving for the day, and said my car would be ready the next day, as if it was just fine they kept my car overnight! Very unprofessional that no one called me 1st and foremost but then to just assume I did not need my car mind you it was running, just some issues with the AC.. Lucky I had a ride the next day. The next day at 1030am I got a call from the guy that checked me in saying they had my car and were hooking it up now (at 1030am) and should know something within an hour or two. Ok fast forward to 1pm 2.5 hrs later I called to ask about my car again the person answering the phone could only tell me the man helping me was busy, I left a message for him to call me back.. nothing for half hour, I called back again, this time the man was on lunch, half hour later called back again, he was on the phone and could not help me, waited half hour called again this time I was told he left for the day! No manager ever spoke to me despite me asking to speak to one! I was furious, so I told them I am coming to get my car. I showed up told the woman what was going on (she was at the desk literally right outside the managers office) got a blank expression and she just said let me see where your car is, no sorry nothing, no one from the office stepped up to help deal with this unprofessional situation even though they could hear my complaints. She came back about 10 minutes later and said they had my car now. SO I had to wait another 15 min before ever getting any kind of update, they brought my car around, the lady gave me my keys and I was never told anything about what may be wrong with my car's AC! They had my car over 24hrs and nothing. It was the most unprofessional behavior as well as the absolute worse customer service. They acted like they were doing me a favor! The most inconvenient, disrespected customer service I have ever experienced. I rarely leave reviews but this was a must. Shame on you Hawk dealership I will never bring any business your way again and will tell everyone about your horrible customer service practices.

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