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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(667 reviews)

Business Details

2221 W Jefferson St, Joliet, IL
60435, United States
(815) 744-4900
https://www.enterprise.com/en/car-rental/locations/us/il/joliet-1518.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Joliet, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Joliet location today.

Location

Enterprise Rent-A-Car
2221 W Jefferson St, Joliet, IL
60435, United States

Hours

Reviews

4.1
667 reviews
5 stars
433
4 stars
73
3 stars
32
2 stars
32
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Liam and Ahsha.

Efficiency

Customers frequently noted the quick and hassle-free service, especially during busy times like holidays.

Vehicle Quality

While most vehicles were reported as clean and well-maintained, there were some complaints about receiving cars that were not in good condition.

Reservation Issues

Several customers expressed frustration over not receiving the vehicle class they reserved and issues with availability, particularly during peak times.

Mixed Experiences

While many reviews were positive, there were notable complaints about unprofessional behavior and poor customer service in some instances.
  • OR
    Otto Rascon
    4 days ago
    5.0
    Enterprise makes it easy to rent a car for work purposes. The pricing seems fair and the employees at this location (Joliet) have always been very professional and the cars they have in their fleet are in great shape. No complaints and I'll definitely rent from them again in the future.
  • TS
    Tom Smith
    Feb 20, 2026
    5.0
    Ahsha was super nice and very informative when I had to pick up and return my rental. Everything was quick and smooth. Thanks!
  • JC
    Jefferson Cherrington
    Feb 17, 2026
    5.0
    Went above and beyond in ensuring I was able to get the rental I reserved. Never felt like I was rushed. Will come here again.
  • MN
    Mark Norris
    Feb 11, 2026
    2.0
    Not a bad place to get a car rental I’m not going to crap on them completely but you have to be very careful with the set up side of things with them. They don’t listen. I got a rental car from an insurance company because of an accident I was in, I paid for the rental myself for an extra week(7days) and apparently from what they’re saying they never gave it to me for the full seven days they gave it to me for five days when I told them how long I wanted it as well as what day I would like to drop it off and somehow they missed that or so they’re saying I’m without a car at the moment and having to turn the car in early is really going to make things a hassle for me as you can understand, just be careful here and make sure they hear you and check everything they do after they do it.
  • LF
    Lynette F
    Feb 10, 2026
    5.0
    I have rented twice from this location and I had great experiences. They are friendly and helpful. I will be returning when it’s time to rent a car again.

Brand Certified Facts from Enterprise Rent-A-Car

Enterprise Rent-A-Car partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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