Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Joliet #645 in Joliet, IL is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Joliet, IL or call us at (815) 722-3053.
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude and unprofessional.
Staff Knowledge
Several reviews indicate that staff knowledge varies, with some employees providing excellent assistance while others lack the necessary skills.
Inventory Availability
Customers appreciate that the store often has the parts they need, but there are complaints about stock shortages for common items.
Store Experience
The overall store experience is inconsistent, with reports of long wait times and poor service during busy periods.
JO
Jean Osorio
Jan 5, 2026
5.0
Excelente
OT
Olivia Turman
Nov 25, 2025
5.0
Heading home, and my maintenance required light came on. Luckily I was able to find this AutoZone enroute. Stopped in, Charles was there to assist me. He connected the apparatus to my car, give me a printout of what maintenance is needed. Left me with some peace and mind knowing that I could make it home safe. Thanks Charles for all your help.
I appreciate the great service that AutoZone gives .
JJ
Jamie
Nov 20, 2025
1.0
Extremely rude employees. They don't care and just overall unprofessional.
IG
Izamar Gonzalez
Oct 12, 2025
5.0
They are always helpful super nice and get me in and out fast and help me in everything I need when I come to this location. I highly recommend you guys to come here
JC
Juan Carlos
Sep 29, 2025
5.0
Very helpful staff I needed a oil pan for my work truck the young guy working the cashier helped me out. They didn't have it in stock there but he checked in with another store he even called them to confirm they actually had the part. Appreciate the good service i will only be shopping here for all my car part needs.