Enterprise Rent-A-Car

Reviews

• AL

  Adam Lamberti

  2 days ago
  1.0
  I booked a minivan for my family weeks in advance online thru Costco Travel at this specific location. When I went to pick it up, they only had 1 compact little car available as they told me it's Enterprise who over sold the vehicles. When I tried to work with the staff, they played on their cell phones, were not engaging, careless, and unhelpful. I asked if they could call another Enterprise and they told me they won't and can't help. The compact car wasn't going to fit my family so I was forced to take a 15 person large cargo van that looked like the size of a small bus. This is the 2nd time this same location doesn't have the vehicle I selected when I arrived. The hero was Costco Travel who worked with Enterprise corporate which ended up helping me switch out vehicles 2 days later elsewhere. Enterprise compensated me for this disaster and informed me this location needs to do better. Rent here and you might get a box truck, bicycle, or even a 2 seat sports car for your family 6. Good luck.
• JP

  Jason Pratt

  3 days ago
  5.0
  If you want to be treated as more than a customer the location in Huntley IL is the right choice. Amanda and Dwayne are always going above and beyond and are focused on the customer experience.
• KK

  Kathryn Kemmann

  Apr 20, 2026
  5.0
  I absolutely love dealing with the team in Huntley. Been using them for years for both business and personal. Since Amanda joined the team, the customer service increased to new heights!! She is wonderful and always a pleasure to deal with. A new location is needed though as it is way too tight of a space for such a busy location.
• JB

  Joseph Badalamenti

  Apr 20, 2026
  5.0
  Great service! I left my older car across the crosswalk at the corner area of Sammy’s restaurant parking lot. Only $40 monthly parking fee (book on SpotHero.com). Drove away in 10 minutes with a brand new mini-van for a full month. Perfect!
• SS

  S Story creator (Storycreator)

  Apr 7, 2026
  5.0
  We had a great experience with Enterprise Rent-A-Car in Huntley! The service was excellent — everything was smooth, fast, and completely stress-free. A special thank you to Oscar and the cute young lady who helped me — they were super friendly, welcoming, and made the whole process so easy. You can tell they really care about their customers.Also, the office itself was very clean and even smelled nice, which made the experience even better! Highly recommend this location if you’re looking for great service and an easy rental process 🚗✨

Frequently Asked Questions About Enterprise Rent-A-Car