Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Llou and Rudy going above and beyond.
Cleanliness
While some customers reported clean and well-maintained vehicles, others noted issues with dirty cars upon pickup, indicating inconsistency in vehicle preparation.
Efficiency
Several reviews highlighted quick service and efficient processes for both pickup and drop-off, although some customers experienced delays and poor communication.
Reservation Issues
There were multiple complaints about reservation mishaps, including not receiving the requested vehicle type and poor communication regarding availability.
Mixed Experiences
Overall, while many customers had positive experiences, there were significant complaints regarding customer service and vehicle condition, suggesting a need for improvement.