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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.3
(162 reviews)

Business Details

1321 Broadway, Highland, IL
62249, United States
(618) 651-9780
https://www.enterprise.com/en/car-rental/locations/us/il/highland-0164.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Highland, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Highland location today.

Location

Enterprise Rent-A-Car
1321 Broadway, Highland, IL
62249, United States

Hours

Reviews

4.3
162 reviews
5 stars
119
4 stars
16
3 stars
7
2 stars
3
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Llou and Rudy going above and beyond.

Cleanliness

While some customers reported clean and well-maintained vehicles, others noted issues with dirty cars upon pickup, indicating inconsistency in vehicle preparation.

Efficiency

Several reviews highlighted quick service and efficient processes for both pickup and drop-off, although some customers experienced delays and poor communication.

Reservation Issues

There were multiple complaints about reservation mishaps, including not receiving the requested vehicle type and poor communication regarding availability.

Mixed Experiences

Overall, while many customers had positive experiences, there were significant complaints regarding customer service and vehicle condition, suggesting a need for improvement.
  • EE
    Emily
    Feb 2, 2026
    5.0
    Mr. Jackson was so kind and helpful! We were given a rental through insurance and were supposed to get the smallest car but he made sure that we got a car that our car seat fit in! The car was very clean and well kept.
  • MZ
    M Z
    Jan 25, 2026
    5.0
    Good Customer Service. Thanks!
  • LL
    Lauren
    Jan 16, 2026
    5.0
    Though a small shop, I was helped quickly and efficiently. Ilou was a big help! I could tell he wanted to make the experience as easy as possible- and he did. Will definitely recommend the Highland Enterprise to friends and family.
  • BB
    batnav10
    Jan 13, 2026
    5.0
    It’s a small agency but customer service is top notch. We have used them on multiple occasions with no issues .
  • JD
    Judy Doerr
    Jan 7, 2026
    1.0
    Haven’t actually got the rental yet and I’m already fuming! My insurance company secured a rental after I was in an accident. I was contacted by enterprise highland office. They would do a drop off at 9:30 on Wed morning. It is now 10:10 and no car in sight, no phone call nothing. Do better Enterprise. If you’re going to provide a service make sure you can perform the service. My car was over an hour late. However, Lou and Toby were very friendly and helpful. My heart went out to Llou. He’s been put in a very difficult situation. Low staff numbers but still requiring 2 people to do the work of a full staff. Shame on you Matt (district Mgr) and Enterprise as a company for throwing your employees to the wolves like that. You set them up for failure. Llou has gone above to make things right and I appreciate that

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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