Business Details
About
Car WashWaterway Gas and Wash Co.
Each Waterway location offers a combination of car wash services, major brand gasoline, snacks, drinks and other useful merchandise. Each store is set up for convenience, ease of use, speed of service and comfort.
From the beginning, the Waterway concept has remained the same. We locate great neighborhoods; build high-end, distinctive buildings, hire only the best people and deliver uniquely outstanding service, quality and experience.
The Waterway process and technology has been honed over many years to safely, completely and quickly clean cars and serve customers. No one else can guarantee the same high level of personal service, care and attention to detail that comes standard with all Waterway services.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.1
257 reviews
5 stars
170
4 stars
26
3 stars
13
2 stars
12
1 star
36
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are inconsistent, with many reporting rushed jobs and lack of attention to detail.
Staff Performance
While some customers praised the friendliness and helpfulness of the staff, others noted issues with management and training.
Pricing Concerns
Many customers feel that the prices are high relative to the quality of service received, with some suggesting better alternatives for less money.
Customer Experience
Overall customer experiences vary widely, with some expressing satisfaction and others feeling disappointed and frustrated.
- CMCheyenne MedinaJan 2, 20265.0before & after I got the cheapest the Exterior Package, Wash & Dry. Looks GREAT!
- DSDave SaperDec 9, 20255.0Great staff. Nice wash.
- GLGadi LevySep 21, 20251.0Manager could benefit from additional training and customer support.
- SSSteve SiegelSep 4, 20254.0This place can be hit or miss. I’ve paid a lot of money for a car wash that was not the greatest. Today’s experience was excellent from beginning to end. The greeter (Michael? I think) offered a month long special that was incredibly well priced. Then he upgraded me to the “whole thing” and offered trunk and matt cleaning. Tyler and his crew were friendly and did a great job. Even the worker at the desk inside was friendly and helpful all around. If this place was this consistent with their service I would have a year membership. 11/10 today though!
- EKEliza Kalybek kyzySep 3, 20251.0I went to this car wash yesterday and paid $32 for a hand wash, expecting a thorough cleaning. Instead, they rushed through it in just a few minutes. The windows were still dirty, the seats were barely vacuumed, and overall the job was done very poorly. When I pointed out the dirt, they tried again but still did a rushed, careless job. Honestly, if I had known the service was like this, I would have gone somewhere else or even washed the car myself — it would have been cleaner and cheaper. Very disappointing, I would not recommend this place.
Frequently Asked Questions About Waterway Carwash
What services does Waterway Carwash offer at its Highland Park location?
Waterway Carwash offers full-service car wash services, major brand gasoline, snacks, drinks, and other merchandise designed for convenience and quality service.
What are the operating hours of Waterway Carwash in Highland Park, IL?
Waterway Carwash is open daily from 8:00 AM to 7:00 PM including weekends and holidays.
Where is Waterway Carwash located in Highland Park?
Waterway Carwash is located at 64 Skokie Valley Rd, Highland Park, IL 60035, United States.
Are the Waterway Carwash facilities in Highland Park wheelchair accessible?
Yes, the location has wheelchair accessible entrance, parking, seating, and restrooms to accommodate all customers.
What payment methods are accepted at Waterway Carwash?
Waterway Carwash accepts American Express, Android Pay, Apple Pay, cash, check, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
How can customers contact Waterway Carwash customer service?
Customers can reach Waterway Carwash customer service by emailing customerservice@waterway.com or calling +1 847-780-1050.
Is there an unlimited car wash subscription available at Waterway Carwash?
Yes, Waterway Carwash offers an Unlimited Car Wash club to brighten the road ahead. More details are at https://www.waterway.com/clean-car-club/.
Are there any fast food options near Waterway Carwash for a quick bite?
Yes, there are two Burger King restaurants nearby where customers can grab a quick meal before or after their car wash.
What options are available nearby if I need tire services after visiting Waterway Carwash?
Customers can visit Midas Highland Park or Midas nearby for tire services and automotive repairs.
What are some nearby recreational or accommodation options to explore when visiting Waterway Carwash in Highland Park?
Visitors can check out the Skokie Valley Bike Trail for outdoor activity or stay at the Courtyard by Marriott Chicago Highland Park/Northbrook hotel nearby.