Business Details
About
Car Wash
Each Waterway location offers a combination of car wash services, major brand gasoline, snacks, drinks and other useful merchandise. Each store is set up for convenience, ease of use, speed of service and comfort.
From the beginning, the Waterway concept has remained the same. We locate great neighborhoods; build high-end, distinctive buildings, hire only the best people and deliver uniquely outstanding service, quality and experience.
The Waterway process and technology has been honed over many years to safely, completely and quickly clean cars and serve customers. No one else can guarantee the same high level of personal service, care and attention to detail that comes standard with all Waterway services.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.1
256 reviews
5 stars
168
4 stars
26
3 stars
13
2 stars
12
1 star
37
What are people saying?
AI-generated from recent customer reviews
Service Quality
Service quality is inconsistent, with many customers reporting rushed jobs and poor attention to detail.
Customer Support
Management and staff are often described as friendly and helpful, but some customers feel management lacks proper training.
Pricing Concerns
Many customers find the prices high relative to the quality of service received, leading to dissatisfaction.
Employee Performance
While some employees receive praise for their friendliness and efficiency, others are criticized for lack of attention and professionalism.
Facility Cleanliness
The facility is generally noted as clean and well-managed, contributing positively to the customer experience.
- GLGadi LevySep 21, 20251.0Manager could benefit from additional training and customer support.
- SSSteve SiegelSep 4, 20254.0This place can be hit or miss. I’ve paid a lot of money for a car wash that was not the greatest. Today’s experience was excellent from beginning to end. The greeter (Michael? I think) offered a month long special that was incredibly well priced. Then he upgraded me to the “whole thing” and offered trunk and matt cleaning. Tyler and his crew were friendly and did a great job. Even the worker at the desk inside was friendly and helpful all around. If this place was this consistent with their service I would have a year membership. 11/10 today though!
- EKEliza Kalybek kyzySep 3, 20251.0I went to this car wash yesterday and paid $32 for a hand wash, expecting a thorough cleaning. Instead, they rushed through it in just a few minutes. The windows were still dirty, the seats were barely vacuumed, and overall the job was done very poorly. When I pointed out the dirt, they tried again but still did a rushed, careless job. Honestly, if I had known the service was like this, I would have gone somewhere else or even washed the car myself — it would have been cleaner and cheaper. Very disappointing, I would not recommend this place.
- CMCarrie MerrittAug 3, 20251.0I purchased a hot wax express today for $17. Attached are pictures of what the back of my SUV looks like after coming out of the car wash. It looks filthy, which is a bummer. I would recommend going elsewhere.
- IOIvonne Isabel Osorio OrjuelaJul 29, 20255.0A bit pricey but good service
Frequently Asked Questions About Waterway Carwash
What services does Waterway Carwash offer at its Highland Park location?
Waterway Carwash offers full-service car wash services, major brand gasoline, snacks, drinks, and other merchandise designed for convenience and quality service.
What are the operating hours of Waterway Carwash in Highland Park, IL?
Waterway Carwash is open daily from 8:00 AM to 7:00 PM including weekends and holidays.
Where is Waterway Carwash located in Highland Park?
Waterway Carwash is located at 64 Skokie Valley Rd, Highland Park, IL 60035, United States.
Are the Waterway Carwash facilities in Highland Park wheelchair accessible?
Yes, the location has wheelchair accessible entrance, parking, seating, and restrooms to accommodate all customers.
What payment methods are accepted at Waterway Carwash?
Waterway Carwash accepts American Express, Android Pay, Apple Pay, cash, check, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
How can customers contact Waterway Carwash customer service?
Customers can reach Waterway Carwash customer service by emailing customerservice@waterway.com or calling +1 847-780-1050.
Is there an unlimited car wash subscription available at Waterway Carwash?
Yes, Waterway Carwash offers an Unlimited Car Wash club to brighten the road ahead. More details are at https://www.waterway.com/clean-car-club/.
Are there any fast food options near Waterway Carwash for a quick bite?
Yes, there are two Burger King restaurants nearby where customers can grab a quick meal before or after their car wash.
What options are available nearby if I need tire services after visiting Waterway Carwash?
Customers can visit Midas Highland Park or Midas nearby for tire services and automotive repairs.
What are some nearby recreational or accommodation options to explore when visiting Waterway Carwash in Highland Park?
Visitors can check out the Skokie Valley Bike Trail for outdoor activity or stay at the Courtyard by Marriott Chicago Highland Park/Northbrook hotel nearby.