John's Arrow Transmission

Reviews

• TA

  Talisha ahsilaT

  Mar 19, 2026
  5.0
  I took my Chevy to the dealership in Lansing IL because the transmission was running hot, and after keeping it for over a month, they told me I needed a whole new transmission — which caused me to lose my warranty. I then brought my car to John’s Arrow Transmission and within no time, he found the real issue: a cramped wire that was blocking coolant flow to the transmission. His honesty, skill, and experience saved me thousands. This is a true professional establishment and they really know their work. I highly recommend him — five stars all the way!
• JJ

  JEB#57

  Jan 17, 2026
  5.0
  Eric was very knowledgeable and very honest about the cost of rebuilding my transmission including parts and labor. I had no problems My vehicle was repaired in a timely fashion. I was able to attend my 50th year high school reunion. He didn't guarantee that my vehicle would be ready but he made it possible thanks Eric much appreciated. August 31st 2025 as of today January 17 2026 haven't had any issues whatsoever!! Would highly recommend to anyone who needs transmission repair.
• CF

  Chris Ford

  Dec 18, 2025
  5.0
  Wonderful experience here at John’s Arrow. I needed my transmission rebuilt on a Ford F-150 and Eric was very knowledgeable to get the job done. I’ve had no issues since. I highly recommend this shop and team. Happy Holidays
• HS

  Henry Soto

  Aug 26, 2020
  5.0
  Came in to get service done on my truck and they did a great job! Very professional, polite and on time ! I will continue getting my truck service done here from now on.
• DT

  D Truth

  Aug 25, 2020
  1.0
  I had a replacement transmission installed here. I only dealt with the "owner" Eric. After searching the internet, I decided to bring my vehicle here. It was a convenient location and it seemed reasonable for the problem that was initially "diagnosed." Turns out, Eric told me I needed a new transmission and they didn't have the type my vehicle needed used, which I didn't want anyway. I needed to purchase it new. Well, new is still a remanufactured one from the dealer, which still costs a substantial amount of money. So, long story short, my vehicle was at this shop, a total of 13 days(3 of which were lost because of ComEd outage). Nevertheless, 10 calendar days my vehicle and the remanufactured transmission was there. I was extremely inconvenienced and nothing was done to lighten the hefty automotive bill. Oh, he waived the $95 diagnosis. They made over $1400 and didn't warranty the labor because "he didn't buy the part." I purchased the part and had it delivered from the Nissan that Eric said he ONLY dealt with business wise, after I asked Eric could he lower the transmission cost to save me some money, and he refused. So, he DID NOT warranty his shop's labor on a technicality. He also didn't provide the warranty for the part. I have to get that from Nissan myself. This isn't good business and I wouldn't have done this to a customer who had already expressed they were in a financial crisis and was without their vehicle for such a long period of time! Shame on you, "owner."

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