Advance Auto Parts

4.0
202 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 1501 Irving Park Rd in Hanover Park offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
1501 Irving Park Rd, Hanover Park, IL
60133, United States

Hours

Reviews

4.0
202 reviews
5 stars
122
4 stars
29
3 stars
12
2 stars
7
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being rude or unprofessional.

Product Availability

Customers appreciate the variety of parts available, especially for specific needs, but there are complaints about receiving incorrect or used items.

Staff Knowledge

Staff knowledge is inconsistent; some employees are noted for their expertise, while others lack basic information about products.

Wait Times

Customers frequently report long wait times for assistance, leading to frustration.

Warranty Issues

There are complaints regarding the handling of warranty claims, with some customers feeling unsupported when seeking replacements.
  • MN
    Maria S Nasca
    Sep 17, 2025
    3.0
    Sometimes service is not good, Good thing the products are...
  • AR
    Ari Rogers
    Jul 23, 2025
    1.0
    I called this location to order a water pump that I had under warranty, and they told me they didn't have my number in their system when I already ordered it a few months ago from this exact location (I just didn't pick it up yet). They told me they have a different system than the location I bought the original pump from, and that's why it's not showing up. So now I'm calling the location I first bought the water pump from and they told me they found me in their system, but that it was weird for the Hanover Park location not to show my warranty when they work on the same system. If you don't want to order my part, then just say that instead of playing games.
  • KW
    Katie Willis
    Dec 10, 2020
    5.0
    Associate was very helpful and pleasant!
  • SS
    Sayeed Shamsuzzuha
    Mar 22, 2017
    1.0
    I went to return a product and they said they don't have enough cash. Such a big store and they don't have $200 in change. Really disappointed. Really bad attitude with costumers. The young guy was trying to help but the old guy was stopping him from helping. The old guy is very disrespectful and unhelpful. No wonder why the store was empty. probably because of him. He told me to come tomorrow. Let see what happens. ADVANCE AUTO PARTS do something about the old guy.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*