Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 1501 Irving Park Rd in Hanover Park offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.0
202 reviews
5 stars
122
4 stars
29
3 stars
12
2 stars
7
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being rude or unprofessional.
Product Availability
Customers appreciate the variety of parts available, especially for specific needs, but there are complaints about receiving incorrect or used items.
Staff Knowledge
Staff knowledge is inconsistent; some employees are noted for their expertise, while others lack basic information about products.
Wait Times
Customers frequently report long wait times for assistance, leading to frustration.
Warranty Issues
There are complaints regarding the handling of warranty claims, with some customers feeling unsupported when seeking replacements.
- MNMaria S NascaSep 17, 20253.0Sometimes service is not good, Good thing the products are...
- ARAri RogersJul 23, 20251.0I called this location to order a water pump that I had under warranty, and they told me they didn't have my number in their system when I already ordered it a few months ago from this exact location (I just didn't pick it up yet). They told me they have a different system than the location I bought the original pump from, and that's why it's not showing up. So now I'm calling the location I first bought the water pump from and they told me they found me in their system, but that it was weird for the Hanover Park location not to show my warranty when they work on the same system. If you don't want to order my part, then just say that instead of playing games.
- DPDennis PaSambaJun 27, 20251.0I recently had my first experience at Advance Auto Parts, and unfortunately, it did not meet my expectations. During my initial visit, I waited for 45 minutes along with several other customers, which created a sense that our presence was an inconvenience to the staff. Despite the long wait, I proceeded to purchase the items I needed. On my subsequent visit to return an incorrect part, I encountered the acting manager, Bryan. Unfortunately, his demeanor was unprofessional; he was rude and sarcastic, making it feel as though we, the customers, were troublesome. This encounter, coupled with the prior experience, led to a significant dissatisfaction with the level of customer service provided. Given the challenges I faced, I would advise others to consider alternative options for their automotive needs. The lack of timely assistance and support during returns may result in a frustrating experience. I hope that future patrons may have better experiences, but based on my interactions, I would caution against visiting this establishment. Thank you for considering this feedback.
- CCCarlosJul 4, 20212.0This is for the Hanover Park location only. I have bought from this location before, however I try to stop going here because the service has been 50/50. Sometimes good, sometimes bad. Today 07/04/21 was horrible. I was waiting for someone to help me while the person in front was getting a new battery and the staff were having a seriously hard time determining whether it was a gel or a regular battery. Anyway, that seemed to be an ordeal for another customer. For me when helped, I just asked for a distributor cap and rotor. I was then asked "Brake rotor?". No distributor cap and rotor. "A hubcap?" No. Staff finally got around to understanding me, and then was told I have to special order that. Not a big deal, I understand. Even though website was able to order and pick up. I then just asked if any stores in area had them. Couldn't really understand the first city, or something I have not heard of in my area, but understood Palatine. I asked which street the store in Palatine is, and was told, "You can just google it." Okee doke then... Last time I ever go to this store. Plus on top of it, now that I am leaving a negative review, the parking lot to this store is the worst parking lot ever. If you have a nice car, be careful maneuvering your way around this lot. Left two stars for this store instead of one only because I have had good experiences in the past. Telling me to google a store when he had it up on the screen is ridiculous. Obviously sometimes you may get knowledgeable staff, but sometimes you will end up getting a hubcap instead of a distributor cap.
- DGDeb GilreathApr 2, 20195.0GREAT Service @ Advanced Auto today on my way Home from Work. Thanks Ladies!!!
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
Where is Advance Auto Parts located in Hanover Park?
Advance Auto Parts is located at 1501 Irving Park Rd, Hanover Park, IL 60133.
What are the Store Hours for Advance Auto Parts in Hanover Park?
The store is open Monday through Saturday from 7:30 AM to 8:00 PM, and on Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts install car batteries at the Hanover Park location?
Yes, Advance Auto Parts offers free battery installation with purchase. Battery testing and recycling are also available for free.
Can I recycle used motor oil and batteries at Advance Auto Parts?
Yes, Advance Auto Parts recycles used motor oil and batteries for free, though exclusions may apply.
Do you offer curbside pickup service at this location?
Yes, Advance Auto Parts at 1501 Irving Park Rd offers curbside pickup service for customer convenience.
What payment options are accepted at Advance Auto Parts in Hanover Park?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are discounts available at Advance Auto Parts for military members?
Yes, they offer a 10% military discount for active duty and veteran service members.
What nearby automotive service options are available around Advance Auto Parts?
Nearby automotive services include Midas Hanover Park, Midas Auto Service of Hanover Park - North, Just Tires, and H2O Auto Spa for repairs, tire services, and car washing.
Are there any dining options close to Advance Auto Parts in Hanover Park?
Yes, nearby dining options include Ke Chido Restaurant, Taco Patio, Popeyes® Louisiana Kitchen, Taqueria Los Comales, and Dunkin' Donuts.
What nearby services can I visit while at Advance Auto Parts?
You can visit nearby services such as the UPS Access Point location for shipping needs, Hanover Park Branch Library for public services, and U.S. Bank for financial services.