Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone W Grand Ave in Gurnee, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Gurnee, IL or call us at (847) 855-1954.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
311 reviews
5 stars
228
4 stars
44
3 stars
16
2 stars
7
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and going above and beyond to assist with their needs.
Product Knowledge
Staff demonstrated a strong understanding of products and provided valuable advice, particularly regarding batteries and parts.
Mixed Experiences
While many reviews highlighted excellent service, some customers reported poor experiences with specific employees and issues with incorrect parts.
Installation Assistance
Several customers appreciated the help with installing parts, such as batteries and wiper blades, enhancing their overall experience.
Store Cleanliness
The store was noted for being clean and well-organized, contributing to a pleasant shopping environment.
- JVJon VansachDec 22, 20251.0They say they’ll replace batteries that failed under warranty. Would not replace. Told me otp they would toss the new battery in. They would not install new battery. Battery was 08/2025 tried to warranty 12/2025. Very poor customer service from grey shirts. Told them “I’m going to chat with your DM and don’t be surprised when weird changes start happening” They called the police lol. Red shirts were nice. Red shirt told me she would change it but grey shirt told her not to.
- OPORAL SURGERY PROFESSIONALSDec 21, 20251.0I walked into this store today and like always start ordering parts for my vehicles. This guy name bill who was the one who “help me” was no help at all. After giving him all the information that he needed to look for my parts he started giving me part numbers. I was like hey bro I am not going to remember all that. I had to go get most of it by my self, he kind of help me with a horrible and lazy face. I’m just hoping that I have all the right things that I need. I also believe he was a store manager. Definitely bad customer service.
- ACAustin CoalsonDec 18, 20255.0I needed help figuring out if my battery or alternator was the problem. Dennis was quick to the solution and was a fast and huge help. O also needed help figuring out which power steering fluid I needed. He figured that out in 2 seconds and got me back out the road. Outstanding service and professionalism.
- JSJanine SpringsteenDec 4, 20255.0Rodrigo was extremely knowledgeable and helpful! He looked up on his computer , and told me the best wiper blades to purchase. He even took the time, to show me exactly where they were in the store. He advised me on the best wiper fluid too. And to top it off, he installed my new wiper blades, and filled up my windshield wiper fluid! I recommend Gurnee Auto Zone, especially for us women who need a little extra help!
- ERElizabeth RossNov 9, 20255.0Easy, quick service. Needed coolant, was directed to the section and staff let us borrow their funnel to fill up our reservoir. 👍
Frequently Asked Questions About AutoZone Auto Parts
What are the regular opening hours for AutoZone Auto Parts in Gurnee, IL?
AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does AutoZone Auto Parts offer in-store pickup and delivery services?
Yes, AutoZone provides both in-store pickup and same-day delivery services.
What is the address and phone number for AutoZone Auto Parts in Gurnee?
The store is located at 6650 W Grand Ave, Gurnee, IL 60031. You can contact them at (847) 855-1954.
Which major auto parts brands are available at this AutoZone location?
Brands available include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
What types of auto products and services can I find at AutoZone Auto Parts in Gurnee?
The store offers auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Can I shop online and pick up my order at the AutoZone Gurnee store?
Yes, you can shop online and pick up your order in-store at this location.
Are there other AutoZone locations near the Gurnee store?
Yes, there are multiple other AutoZone stores nearby, providing convenient options for auto parts and accessories.
What nearby businesses can customers visit before or after shopping at AutoZone Gurnee?
Customers can visit Cleaning Solutions Inc. for janitorial services, Doctors of Physical Therapy for health needs, BEST Hole in One gym for recreation, and Mattress Firm for retail shopping.
Are there any nearby services that support business or professional needs near AutoZone in Gurnee?
Yes, nearby places include Pine Builders LLC for appraisal and credit counseling, Law Offices of Laura D. Frye for legal services, Status Symbol Credit Academy for financial advising, and Epic 5 Marketing and Promotions Agency.
How can visiting nearby transit or community services help customers access AutoZone in Gurnee?
Nearby community services like the Village of Gurnee Chamber of Commerce can provide local area information, while the proximity to multiple businesses and service providers offers convenience for customers combining errands or appointments.