Valvoline Instant Oil Change

4.4
370 reviews

About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Granite City.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
3140 Nameoki Rd, Granite City, IL
62040, United States

Hours

Reviews

4.4
370 reviews
5 stars
263
4 stars
55
3 stars
16
2 stars
13
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, polite, and professional, with specific mentions of individuals like John and Jason for their exceptional service.

Speed of Service

Numerous reviews highlighted the quick service, with many customers being in and out in under 10-20 minutes.

Upselling Concerns

Several customers expressed dissatisfaction with aggressive upselling tactics, particularly regarding unnecessary services and high prices for basic maintenance.

Consistency Issues

Some reviews noted inconsistencies in service quality, with experiences varying significantly depending on the staff present during the visit.

Overall Satisfaction

Despite some negative experiences, many customers reported being satisfied with the service and indicated they would return for future oil changes.
  • SL
    Sarah Leardi
    3 days ago
    5.0
    The staff were so friendly and efficient! I'll definitely be coming back here again.
  • RR
    RamPaige
    Nov 7, 2025
    5.0
    The service was polite, respectful, thorough and quick. The technician who's name I cannot remember made the whole experience better. Hadn't been to Valvoline in almost 10 years before this visit.
  • CL
    Clay Lasiter
    Oct 24, 2025
    5.0
    Fast and friendly service. Offered to replace my air filters but was honest about them not being very dirty and recommended replacement next time. In and out in less than 10 minutes.
  • EK
    eric kellems
    Oct 16, 2025
    5.0
    I went up immediately got in a bay The team was professional and very quick. Gave me a lot of good info and checked everything thouroughly and still had me in an out very quickly.
  • TR
    Tamie Robinson
    Oct 11, 2025
    2.0
    I started this review furious and planning to give ZERO STARS if allowed. I STRESS that the two stars given SOLELY belong to the night store manager John because he saved the day. My mom is a recently widowed barely making it on social security, beautiful woman. She recently came in for an oil change expecting to spend no more than $50-60 AT MOST. Needless to say, she was a victim of an eager beaver "upsale" new employee that convinced her she needed the synthetic oil as well as replacing her cabin air filter, all the while, completely and deliberately neglected to mention how much ANY OF IT WAS COSTING, ESPECIALLY The $102 OIL CHANGE. She was awestruck when given the bill for $157.00. That was her grocery money as well as her grandkids birthday present money. She couldn't address it without crying so I was going to darn well get some answers and some results because everything about this was wrong. In comes John, who was sympathetic and empathetic from the moment he got on the phone. He apologized and immediately addressed the situation as well as reassuring me that he would make this right with my Mom and he did just that. Valvoline needs to make sure that they employ many more "Johns" or at least ensure that his customer care skills are taught to others. Honestly he specifically and HE ALONE deserves FIVE STARS, but the problem that occurred with my Mom seems to be a frequent reocurance and needs to be addressed. Thank you John for resolving this situation in a completely satisfactory way as well as in an extremely timely manner.

Frequently Asked Questions About Valvoline Instant Oil Change

What services does Valvoline Instant Oil Change in Granite City offer?

Valvoline Instant Oil Change in Granite City offers quick, easy, and trusted preventive vehicle maintenance including 15-minute, stay-in-your-car oil changes and a wide range of maintenance solutions for all types of vehicles.

What are the operating hours of Valvoline Instant Oil Change in Granite City?

The location is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on certain holidays such as November 27, 2025, and December 25, 2025.