Gerber Collision & Glass

Reviews

• RL

  Raphael Libowski

  5 days ago
  2.0
  In November I bought a car from the online dealer that has the giant vending machine looking buildings. The car had a sagging headliner that was not disclosed in the ad and so the dealer agreed to replace it under warranty. The stipulation was that I had to take it to Gerber Collision & Glass in Freeport and the quote for the repair must be submitted by the end of the initial warranty period (which was end of January). I reached out to Gerber right away in November and the guy said to bring the car in on that Saturday so they could take pictures of the headliner. I showed up Saturday and the lady there had no idea I was coming. She used her cellphone to take the pictures, and this will become one of the excuses they used as to why they haven’t sent the quote to the warranty company over the next several months. I would call at least once a week asking for an update (they even called me the headliner guy lol) and they would either say they would call me back (never happened) when so and so was in, they don’t have the pictures off the phone yet, etc. After much hemming and hawing from Gerber it was now in the middle of January, and they still had not submitted the quote to the warranty company. I called the warranty company voicing my concern with Gerber and they finally recommended a different body shop in Rockford (we’ll call them Capability Collision). Capability got me in right away and handled everything with the warranty company. They kept me in constant communication with texts, emails, and had a weblink that showed the progress of my car while it was being repaired. I should have known better because a year or so prior my wife needed a side mirror replaced on her Durango from a deer strike. It was over 6 months of radio silence from Gerber after my wife filed the claim. Wife finally reached out and Gerber blamed the lack of communication on our insurance company and haven’t even ordered the (very common) part yet. Now, I’m not sure who is to blame for the lack of communication. Gerber eventually repaired my wife’s mirror, and it was good work. So, I will give them 2-stars on that.
• CJ

  Cali Jo Jenzake

  Jan 24, 2023
  5.0
  Friendly and got my vam fixed in a timely manner
• BH

  Blake Hamilton

  Apr 30, 2021
  5.0
  Always go above and beyond! Highly recommended and very professional!!
• BF

  Bill Freeman

  May 26, 2018
  5.0
  Kelli (with an I) was amazing! She was helpful from front to back! I recommend this place for anyone who needs their body touched up! Great experience with a sweet ending! Thanks for everything!
• JW

  John Weber

  Aug 2, 2016
  5.0
  Do high quality work and get the job done in a reasonable amount of time. Great staff.

Frequently Asked Questions About Gerber Collision & Glass