Hawk Chrysler Dodge Jeep Ram Fiat

4.3
2733 reviews

About

Car DealerJeep DealerChrysler DealerDodge DealerUsed Car DealerAuto BrokerAuto Repair ShopAuto Parts Store
Hawk Chrysler Dodge Jeep Ram Fiat is a new and used car dealer in Forest Park, IL. Visit us for a large selection of new cars, along with used cars, trucks, and SUVs by top manufacturers. Take advantage of our fully stocked inventory of car parts and our expert service technicians. Our sales staff will help you find that new or used car you have been searching for in Forest Park. For years, our financial staff at Hawk CDJR has offered expert advice for those seeking a great Jeep, Chrysler, Dodge, Ram, or Fiat car loan or lease.

Location

Hawk Chrysler Dodge Jeep Ram Fiat
7901 W Roosevelt Rd, Forest Park, IL
60130, United States

Hours

Reviews

4.3
2,733 reviews
5 stars
2,137
4 stars
131
3 stars
51
2 stars
58
1 star
356

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Tim, Freddie, and Anthony for their exceptional service.

Sales Experience

Numerous reviews noted a smooth and stress-free car buying process, with several customers recommending specific sales associates for their professionalism and knowledge.

Service Quality

While many customers appreciated the quality of service, there were significant complaints regarding slow service times and issues with vehicle repairs, indicating inconsistency in service quality.

Communication Issues

Several customers expressed frustration over poor communication, particularly regarding updates on vehicle repairs and follow-up after sales.

Overall Satisfaction

Overall, the dealership received a mix of positive and negative feedback, with many customers satisfied with their purchases but some expressing dissatisfaction with service experiences.
  • NT
    Nathan Terry
    Jan 3, 2026
    5.0
    “My experience purchasing my Jeep was outstanding thanks to my salesman’s “Timothy Giacomi” professionalism and genuine kindness. He made what can often be a stressful process feel easy and enjoyable. His knowledge, patience, and respectful approach really stood out. I’m very happy with my purchase and would absolutely recommend him to friends, family, and anyone looking for a great car-buying experience.”
  • JS
    Jorge Sierra
    Dec 30, 2025
    5.0
    Brandon has been fantastic with his knowledge and customer service expertise in the service department. I have purchased two jeeps at Hawk and have had a few recalls and service there for both my 2018 Sahara and 2023 Rubicon.He was very welcoming Courteous respectful and extremely acknowledge, he made all my service visits go smooth and stressless. I highly recommend Brandon at Hawk CDJR at 7911 W Roosevelt RD service department .
  • JM
    J&S Mann
    Dec 30, 2025
    4.0
    Unfortunately for me, my jeep Wagoneer is a bit of a lemon and requires service almost every month. I used to get very frustrated, trying to schedule service using the online features. Not anymore. Brandon somehow intercepted me during one of my visits and has been my angel since then. Whenever I have trouble with my car, I text him and not only does he get me in for service, but he keeps me informed of progress and always takes good care of me. I also appreciate that he is always real with me and I don’t feel like he’s trying to blow smoke and cover things up. I very much appreciate the white glove service and don’t know what I would do without Brandon. Now, if I could only get my car to treat me so well!
  • CC
    Ciara
    Dec 30, 2025
    1.0
    Don’t come here for service (if Brandon is working, at least). He’s rude and unprofessional. note to responders of Business: No need to respond and talk about how this is not reflective of service you wish to provide or how much you apologize. No one should come to a facility where they are spending their hard earned money and be treated like how he treats people. You can’t undo an experience, but you can do better and hire better people who are good for business and treat EVERYONE with kindness.
  • CL
    Cristina Tallarico Lilek
    Dec 23, 2025
    1.0
    I came in to Hawk with an appointment and my four-year-old daughter. I was told before the car was even seen that the car would need to stay the night. I was not offered any type of service to get my daughter and I home the next day I had to call in order to get an update over 30 hours after I first left the car when I receive that update. I was told a price that was extraordinary and offered no other options. I came in to pick the car up to bring it to a different shop and was greeted very unfriendly and told that it would take at least an hour to get my car out. I will not be taking my car back here again. It’s very disappointing that I thought I found a great place to bring my jeep and now I am no longer able to do that.

Frequently Asked Questions About Hawk Chrysler Dodge Jeep Ram Fiat

What types of vehicles does Hawk Chrysler Dodge Jeep Ram Fiat offer?

Hawk Chrysler Dodge Jeep Ram Fiat offers a large selection of new and used cars, trucks, and SUVs from top manufacturers including Jeep, Chrysler, Dodge, Ram, and Fiat.

What are the business hours of Hawk Chrysler Dodge Jeep Ram Fiat?

The dealership is open Monday through Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and closed on Sundays.