Enterprise Rent-A-Car

Reviews

• S3

  SUSAN VLOGS 345

  6 days ago
  5.0
  Good experience; vehicle clean. Agents helpful and considerate. Shared full information.
• DM

  David McKinney

  Dec 31, 2025
  1.0
  Had to pick up a rental from the Forest Park location since I dropped my Jeep off at Hawk. I waited 40 minutes for someone to come get me from across the street but no one came. Hawk employee dropped me over there. I waited another 4.5 hours to get a full size extended bed crew cab RAM truck that is ridiculous. I couldn't take it as I commute and workin the city. They have a contract with Hawk but they don't manage it well. It seems to be a state of controlled chaos at all times. I would strongly recommend going to a separate location.
• TS

  Tyyanni Smith

  Dec 29, 2025
  1.0
  My Grandmother Shirley M. Rented a Vehicle here while her vehicle was being serviced at a nearby dealership. 10/27/2025 13:16 The vehicle was checked out. A Hyundai Tucson. 10/29 Castle Chevy called stating her personal vehicle was ready to be picked up. We asked 10x If the dealer was an authorized drop off location, both the dealership and the Enterprise location stated the rental was authorized to be dropped off at the dealer and if not we would make the trip to the Rental Office. Vehicle was left at dealer on 10/29 @ 5:30-6PM. Meaning she should have been charged for 2 days of the rental. Vehicle WAS NOT picked up by Enterprise Until 11/04/2025 and checked in for 11/22/2025 They charged my elderly grandmother for all of those extra days they did not go and retrieve the vehicle. We have called over and over again to get her money refunded and not only has the location sent us in circles the customer service line has done the same thing. This is highly unacceptable and leaves a bad taste for Enterprise as we are continuously renting vehicles with this company. We are Still Waiting On Someone To Fix This Issue. As We were told we can drop the vehicle off at the Dealership. Our Next Step is a BBB Complaint. RA # 15TJQ0 INVOICE #130009179274
• MS

  maricela Santana

  Dec 23, 2025
  1.0
  Esta jente parese que lesba uno apedir los carros regalados mal servicio estan todos enojados deverian darles un buen entrenamiento como tratar amable alas personas
• MT

  Mesha T

  Dec 21, 2025
  5.0
  Did everything online, customer service was good. Had to make some changes and that was easy to do. Drop off was easy, in and out. Will definitely use enterprise again

Frequently Asked Questions About Enterprise Rent-A-Car