Penske Truck Rental

Reviews

• ZA

  Zhandos Askarov

  Aug 20, 2024
  1.0
  IT WAS THE WORST RENTAL EXPERIENCE EVER!!! Called them few days ahead to reserve 16 footer truck. When I went to pick up the truck they didn’t have it there. After waiting on phone for a long time was told truck is at McCormick store. I went there they didn’t have any available one and was surprised that I was redirected there. I came back to original pick up location after waiting there trying to reach them out they charged me three times more than initially quoted it was my moving day I didn’t have choice. Guy on the phone literally said “You take tuck at this rate or no truck”. It took me 2 hours to pick up the reserved truck! I was given truck with dead battery. Penske technician said it will get charged after running engine. After loading all my furniture I realized that battery died again. Called their roadside assistance waited 1 hour for their guy who jumpstarted it. I had same issue after unloading all my stuff at new place. Waited for 1 hour roadside assistance and he jumpstarted again. Only nice guy was Curtis Home Depot Tool Rentals associate. He helped me a lot. Whole experience was pain!
• AA

  Asim Ali

  Jul 25, 2023
  1.0
  Reserving a vehicle does NOT guarantee it will be there at the time of you requested. This location is a Penske hub in Home Depot Evanston. They’re powerless to Penske’s system. What I’m learning (and this has happened at other rental agencies) is your reservation is when they HOPE they have a vehicle available. Take your chances…if they have what you requested…great! But be prepared to either wait for a vehicle to be available, or to have to go to another location.
• MH

  Michael Humphries-Dolnick

  Sep 20, 2022
  3.0
  I want to make clear up front: the following review is not a reflection of the in-store front line staff, they did a great job. Booked a high top van, local rental, 2 months in advance. Two days before, a manager calls to tell me, he doesn't have a cargo van, would I take a 12' box truck for the same price. I was on a team meeting and didn't take down his name, my mistake, but I agreed. Day of pick up, first thing I noticed, there is the exact cargo van I booked sitting in the parking lot. But I thought they didn't have one? Second problem, counter employee says whoever re-entered my reservation made it a one-way and they can't give me the 12' box for a local rental. So I end up with a 16' box, which cost me more in gas and tolls, and was harder to drive and park. Once again, the in-store guys did a great job. This review is not a reflection on them, but I probably bably won't rent from Penske again.
• DY

  Dennis Yu

  May 4, 2022
  1.0
  Book for reservation for reefer truck 2 WEEKS before, received confirmed email. So I plan ahead, ordered all my stuff then 12 hrs before the pick up time they called and say no truck available. WHAT AN IRRESPONSIBLE COMPANY! NOT TRUSTED COMPANY AND NEVER GOING BACK TO BOOK FOR RESERVATION TO PENSKE. VERY INCOMPETENT, UNRELIABLE ,IRRESPONSIBLE , AND POOR CUSTOMER SERVICE. They dont know how to honor confirmed reservation. They will not help you and they dont care ! This company is not to be trusted ! Bad experienced with them and should be given negative stars .Just an advise don't go for this company and you will be upset!
• SJ

  Sarah Oz Johnson

  May 6, 2021
  5.0
  Rented a Ford Transit 250 high roof cargo van to move stuff from Brooklyn to Chicago and returned it here because it was the cheapest drop off location (would have paid >$100 extra to return in Chicago; grateful for the Penske phone rep who helped me find the best deal). The Penske counter is the same as the Home Depot tool rental counter, and the guy who helped me out was very kind, friendly, and had some fun dad-like jokes prepared as we inspected the rental together. (He also writes noir fiction and I'm bummed I've forgotten the name of his book; would like to check it out). I filled the tank at the grocery just north of the Home Depot, which seemed to be the cheapest in the vicinity -- but wish I'd also filled up right before entering Illinois, as the tank is huge and Indiana was way cheaper. Anyway, wouldn't hesitate to rent from or return to this spot! Glad I went with Penske; Budget was cheaper but they don't guarantee the vehicle you select will be there, and I had a great experience at both pick up and drop off as well as a sparkling clean, brand new van (I think they're just starting their cargo van program, so they're all fairly new).

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