AutoZone Auto Parts

Reviews

• NE

  Naomi Eden

  5 days ago
  5.0
  Very helpful and I highly recommend this place 1000%
• MG

  Milk Gorgeous

  Jan 5, 2026
  5.0
  I had a great experience. Only came in for fuel injector and storage. I also bought some new valve caps. For some reason, someone keeps taking them. I really like this barrel style and I also bought the standard as back up.
• OS

  Onnie S

  Dec 24, 2025
  1.0
  I’ve been going to this AutoZone location for quite some time because the staff has usually been very helpful. I typically stop in when one of my headlights goes out. Every visit has followed the same routine: I walk in, explain that I need help with a headlight, and I’m asked if the car is there. Today, however, was completely different. I walked in and said, “Hi, I need some help with my headlights.” Instead of the usual response, the employee asked, “What kind of car do you have?” I replied, somewhat confused, “A Mitsubishi Outlander.” He pulled it up on the computer and immediately began commenting on how difficult the headlights are to change. I asked him directly if AutoZone helps with changing headlights. He told me that some employees know how to do it and others don’t, and that “if they can help, they will.” He then walked me over to a display of bulbs and told me to choose one. I explained honestly that I didn’t know what I was doing and asked for a recommendation. His response was, “Well ma’am, it’s your car, so you have to pick what you want.” At that point, I was frustrated and told him I would go elsewhere where I could actually get assistance. As I was leaving, the manager saw that I was upset and walking out, but instead of stopping me or asking me to wait while he finished with another customer, he allowed me to leave. I then went to the AutoZone at Touhy and Rockwell, and the experience couldn’t have been more different. Cashier #82 helped me immediately. I explained I needed help with my headlights. He asked if the vehicle was there, walked outside with me to take a look, then brought me back inside. He showed me two bulb options, explained the difference and pricing, and I chose the more expensive option. He came back outside, installed the bulb within minutes, asked me to turn on the headlights to confirm everything worked, and wished me a good day. I’m not sure what the first employees issue was, regardless it’s disappointing that I had to go out of my way to receive assistance that should have been straightforward.
• KD

  Kayla Drajpuch

  Dec 21, 2025
  1.0
  My car battery died, and they refused to honor the warranty because it had expired literally the day before (which was the day the battery actually died). One of the employees said he couldn't help me because he had to go on break, so I should go to a different AutoZone. Incredibly rude under any circumstances, but especially ridiculous considering that dead cars are notably bad at taking people to other places. While I was in there, another woman was also having an issue and the employees were not helping her. I heard her getting upset at them, and they said to each other afterward that they "wouldn't hold her hand." If they said that about another customer in front of the public, I can only imagine what they say behind closed doors. As somebody with experience in the service industry, it's totally unacceptable and not how I would treat patrons of a business. Take your business elsewhere.
• MM

  Myles

  Dec 8, 2025
  1.0
  I went in to get my battery tested. They tested my battery and said I have a good battery but no charge they didn’t offer to charge a battery for me which they do in store. I have to take it to O’Reilly auto parts to get the battery charged found out. The battery wasn’t good at all and had to buy a new battery from O’Reillys AutoZone is trash. The manager in this store needs to be fired. The workers do not do their job correctly. They’re too busy on their phone or talking to each other by the register, the store was better with the old manager.

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