CC
Chriss Cloutier
Dec 20, 2025
First—wow. Truly. If you’re on the fence, stop overthinking it and just bring your car here.
Now, let’s talk about Steve, because this story starts with him.
Picture this: weekend trip to the Chicago area, we hit what can only be described as the largest pothole in recorded history. Roadside assistance chose the tow truck and the tire shop. The tow truck took hours—plural—so as the day dragged on, I started calling around to tire places myself. And thankfully, fate stepped in when Steve answered the phone.
From the very first call, Steve’s calm confidence and deep knowledge immediately put me at ease. He was clear about what could be done, what my options were, and what I should be thinking about next. When we finally arrived at Just Tires, I specifically asked for him—and I’m so glad I did. I’m sure everyone else is great, but the time, attention, and care Steve gave us made all the difference. Ask for Steve. Seriously.
And to the techs—whose names I sadly don’t know—you are absolute rock stars. If I could, I’d write seven paragraphs thanking you. You didn’t just fix a tire; you saved our day.
I’ll admit, I’m a fairly independent woman, but after hours of waiting and stress, my patience was thin. The tow situation wasn’t great, but Steve stepped in, set boundaries, and handled everything with professionalism and kindness. Well it looked that way from a distance, I hope he was a little rude with the tow guy! Steve walked me through all my options, answered every question (yes, including the warranty), showed me where my closest home location would be once I got back out of state—and yes, I got the warranty. He even made sure I knew exactly who to contact when I got home before I walked out the door.
The shop itself was clean, the waiting room comfortable, and the bathrooms spotless. Normally that might not seem like a big deal—but after waiting hours for a tow? It mattered. A lot. Bonus points: the shop is within walking distance of coffee and sandwiches, which was very much needed by that point in the day.
I truly can’t say enough good things. This place was a lifesaver. We were treated incredibly well—even with Wisconsin plates 😉. Kidding… mostly. What started as a total mess became manageable because of Steve and the team. They took a stressful, junk situation and turned it into one where we felt supported, respected, and genuinely cared for.
Highly recommend. ⭐⭐⭐⭐⭐