Gerber Collision & Glass

Reviews

• MC

  Michael Cover

  1 day ago
  4.0
  After a very poor experience at the Irving Park Gerber location, I worked with State Farm and Gerber to transfer my repair to the Elmhurst facility. From the start, Elmhurst handled things far better and ultimately delivered a proper repair, though there were still some communication shortcomings along the way. When I first called, I asked to speak with the manager and explained the entire situation. The receptionist took my information, and shortly after, the adjuster from Elmhurst called me back. He was extremely helpful, reviewed the details, coordinated with State Farm, and confirmed that Elmhurst would handle the repairs and bill the other shop directly. The process to get the vehicle checked in was simple—State Farm came out, everyone was aligned, and Elmhurst committed to completing the work correctly. I dropped my vehicle off on a Monday. My only significant issue throughout this whole experience was the lack of communication. I didn’t hear from them until the following Monday, when the manager finally called and explained that they had just received the new quarter-panel piece for the bumper and were moving forward. Once I actually spoke with the manager, she was clear, informative, and set proper expectations—something I appreciated, even though the communication took awhile to begin. She told me to expect an update by Friday. On Friday morning, I had a busy weekend ahead, so I called around 9–9:30 a.m. for an update instead of waiting all day. The receptionist was able to get information for me and said the vehicle should be ready by the following week. The next week arrived, and again, I hadn’t received an update—so I called. Coincidentally, the vehicle was actually finished and being washed. They told me it should be ready around 4–4:30 p.m. and that they’d call if that changed. So I went to pick it up that evening. The repairs looked great, and the work quality was noticeably better than what I experienced at the previous location. However, I pointed out one remaining issue—some paint damage on a lower bumper area that was part of the original accident but had never been repaired by either shop. They acknowledged it and asked me to leave the vehicle again so they could correct it. I appreciated that they were willing to finish the job properly, though I wish this had been caught by their team without me needing to point it out. The manager estimated one day, but I asked whether it might realistically take longer given the three-stage paint process required for a Lexus. She confirmed two days was more accurate. That was perfectly fine with me—I’d rather they take the time to do it right. By Friday, heading into the third week, I called again around noon for an update. After a brief disconnect, the manager called back and let me know the vehicle was fully completed. When I arrived, the adjuster greeted me, brought the vehicle out, and the project manager walked me through everything. He was great—professional, straightforward, and confident in their work. The final repairs looked excellent. Elmhurst clearly has a clean, organized facility, a well-maintained lobby, and a strong bodywork process. The quality of the repair is night and day compared to my experience at Irving Park. The only area where they fell short was communication. Updates were minimal and often only happened when I reached out first. It felt like I wasn’t fully in their workflow since I wasn’t a brand-new customer starting from scratch. Overall, I can recommend Gerber Collision in Elmhurst for their workmanship, professionalism, and clean, well-run facility. I just hope they improve their communication and follow-up process, because the quality of their actual repair work is excellent.
• DV

  Duane Venton

  6 days ago
  5.0
  We went for an odd problem on our front windshield camera… provided a logical diagnosis without cost. We will be returning to Gerber for all future work.
• SL

  Sly Lowery

  6 days ago
  5.0
  Outstanding work and professionalism. Daily updates created utmost confidence in the quality of business.
• BR

  Barb Rosado

  6 days ago
  5.0
  The level of service during the entire process was amazing. Highly recommend this location. Everyone here is kind and friendly and goes the distance in customer service
• GN

  Greg Nalborczyk

  Oct 27, 2025
  5.0
  Great communication during repairs Work done looks great

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