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Advance Auto Parts

4.1
(187 reviews)

Business Details

1881 Larkin Ave, Elgin, IL
60123, United States
(847) 488-9245
https://stores.advanceautoparts.com/il/elgin/1881-larkin-ave

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 1881 Larkin Ave in Elgin offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
1881 Larkin Ave, Elgin, IL
60123, United States

Hours

Reviews

4.1
187 reviews
5 stars
110
4 stars
36
3 stars
19
2 stars
2
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being rude or unhelpful.

Staff Knowledge

Many customers noted that staff members were knowledgeable about products and provided helpful advice.

Store Organization

Several reviews mentioned disorganization within the store, leading to difficulties in finding parts and receiving assistance.

Positive Experiences

Despite some negative feedback, many customers reported positive experiences, highlighting specific employees who went above and beyond to assist.
  • MB
    Mark Brooks
    Jan 22, 2026
    1.0
    First time at this store. I walk in, no other customers in the store, 2 employees standing at the register. I walk toward the registers and not one says hello, good afternoon... nothing. While I was waiting for the guy to get the part I ordered a person walks in and they said good morning and what's up to him. I guess they knew him. So, the message I got is if you're a customer and they don't know you they say nothing. You should greet every customer. That's rude. It's also rude that they just hand me the receipt without a thank you. It seems to be bad customer service nearly every place you shop these days. What happened to customer service? All I ask is for a hello and a thank you. Which I didn't get here either. A business is nothing without the customers. You don't have a business or a job without customers coming through your doors... which I won' being doing at AAP anymore. Hopes this helps you with your customer service skills in the future. UPDATE - It's funny (and sad) how after you post your review that they reply saying sorry for the problem and they will make it better. But when you go back to these places, in the future, that gave bad service (giving them another chance) nothing has changed. Same bad service. They only reply saying sorry to make it appear that they care. Saying sorry involves solving the problem and making change for the better.
  • LN
    Lea Norcross
    Dec 29, 2025
    5.0
    Heather at store on Larkin Ave in Elgin, IL was amazing. She ran into issues installing my battery, but kept trying different things until she got it. Great customer service from her!
  • CW
    Cullen Williams
    Sep 28, 2025
    5.0
    Employees here went above and beyond for me while in a pinch on a road trip. Dave helped me find the part, and although it wasn’t in store, Heather was able to get it delivered overnight. Next day during installation Heather was amazingly helpful again with a few unexpected issues that came up. Heather and Dave, 5 stars each!
  • FF
    Frankenstein
    Dec 14, 2022
    1.0
    Unhelpful service, I was attended by “Ray” and he didn’t want to serve nor assist me when I had asked for help. I wouldn’t recommend this location for any auto services. Especially when you need a helping hand.
  • HR
    henry robinson
    Apr 12, 2022
    3.0
    Very nice experience here.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*

Brand Certified Facts from Advance Auto Parts

Advance Auto Parts partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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