Pilot Travel Center

3.8
1667 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in East Saint Louis, IL! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
699 IL-203, East Saint Louis, IL
62201, United States

Hours

Reviews

3.8
1,667 reviews
5 stars
705
4 stars
395
3 stars
240
2 stars
105
1 star
222

What are people saying?

AI-generated from recent customer reviews

Cleanliness

While some customers reported clean restrooms and showers, many others highlighted issues with dirty facilities and poor maintenance.

Customer Service

The staff received mixed reviews; some customers praised their friendliness and helpfulness, while others reported rude behavior and poor service.

Food Quality

Food options from Taco Bell and Subway were frequently criticized for being below par, with complaints about old bread and poor service.

Parking and Accessibility

The location offers ample parking space, but issues with abandoned vehicles and crowded conditions were noted.

Facility Maintenance

Multiple reviews mentioned broken pumps, malfunctioning showers, and general disrepair, indicating a need for better maintenance.
  • RZ
    Ray Zimmerman
    3 days ago
    5.0
    I stopped to get something to eat, the place is clean, well lit. The gentleman at the subway counter was very friendly, courteous and had a smile on his face. He had great customer service
  • SO
    Sam Octo
    Dec 22, 2025
    5.0
    King Walker and Daisy, Thank you both so much. My driver had not responded for 18 hours, and we were very worried about his health condition. I reached out to the Pilot Travel Center where the driver was parked, provided them with all the details, and they were willing to help. Even though the driver was parked some distance from their facility, they checked on him, woke him up, and informed me that everything was fine. We truly appreciate the support and assistance. May God bless you both. Thank you again.
  • DW
    David W.
    Dec 14, 2025
    2.0
    The good: staff is friendly, restrooms and bathrooms are clean. The bad: small store, food at the Taco Bell and Subway are below par. Barely any food in the store. Roller grill is often empty and not properly stocked. Internet reception is decent around this place but their wifi often has issues.
  • LM
    Laura Murdock
    Nov 14, 2025
    5.0
    Stopped here for fuel. There was plenty of room during the day to take a 30. Store was clean and staff was nice.
  • DB
    Denise Buchanan
    Nov 12, 2025
    1.0
    Me and my husband went to subway and got food and cookies and the bread was old and the cookies was so hard u can literally put somebody eyes out smh never again

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.