Gerber Collision & Glass

Reviews

• NG

  Nathan Grimes

  Oct 27, 2025
  1.0
  My insurance company recommended this place and I couldn't disagree more with that recommendation. I only worked with them for a day but the few interactions I had with them were so poor that there was no way I was going to trust my vehicle with them. First I had to initiate conversation and call them to even confirm they saw the claim and were going to look at the truck. When I did call the person answering calls didn't have the first idea on how long it would take to get the truck looked at, where I was at in line, or when I should expect a call back. I had to ask to speak to the estimator to get that information and he was not very happy to talk to me. Second they apparently broke my key fob as they called me after having the truck all day to let me know the fob wasn't working. Even though the tow driver didn't have a single issue with the fob. Third they didn't read the information on my intake form as they kept calling the wrong number and didn't bother to check the one I had written on the key drop form. Why even have people fill that information out if you're not going to use it? Fourth during my call with the estimator I was asking some follow up questions and loudly over the phone I hear "You gonna bring that key fob??" Which apparently was the MANAGER interrupting the call and listening in on the conversation. Unprofessional and not nessecary. I would suggest an alternative location.
• KV

  Kristina Velpel

  Jul 14, 2025
  5.0
  I was able to book an appointment in the morning for that same afternoon after running into my garage and ripping the bumper off the night before. I really just wanted to get a quote and get the bumper reattached, and didn't really care about the paint smears for cosmetics, just needed a quick and cheap fix. They were able to get my car in and reattach the bumper and get all the paint off of it in 20 minutes for NO CHARGE! Very personable, transparent, and kind people. I highly recommend them and will be sending everyone I know to these guys.
• SG

  Sai Prasanna Guthi

  Sep 3, 2024
  4.0
  Good service.
• TF

  Tricia Fox

  Aug 1, 2024
  1.0
  This place only gets one star because the front desk people are friendly. That said, this shop is a disaster... DO NOT USE them. After my car was broken into, my insurance company sent me here. They took weeks to do the door repairs, then when I went to pick up my car, as I drove off, it was making an odd noise in the engine. I took it back and the manager drove with us and also heard the sound. Days later, unbeknownst to me, they had taken my car to my Mazda dealer to fix it because they didn't know how. My Mazda dealer sent me a video of what they found... a two foot piece of metal (that should have been screwed down) was clanging around in the engine. They also found a screw in my tire (the screw that should have been holding down the metal piece). Mazda fixed the metal piece, but then sent it back to Gerber. I insisted Gerber repair the tire, which they said they would just put on insurance, but my insurance company make them pay for the tire. Honestly, each time my car went back to Gerber, something else broke. They said they used "Mazda glass" to fix the window, but it was cheap aftermarket glass that caused the window to give a hazy appearance and was unsafe to drive. So insurance had to replace that. My car revs differently now, my passenger seat won't come out of a recline position, and all these items were not problems before their crew had my car. I think Gerber has a bunch of disgruntled workers taking it out on the patrons. I filed a complaint with my insurance company, but not much can be done. A week later, my neighbor, who also had her car vandalized went to Gerber, and now her car door that they replaced won't lock. They are hacks with a terrible attitude. BE VERY WARY of this establishment!!

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