Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Downers Grove, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lemont Road location today.
Location
Hours
Reviews
4.0
283 reviews
5 stars
183
4 stars
23
3 stars
15
2 stars
13
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of individual employees providing excellent service.
Reservation Issues
Several reviews highlighted problems with reservations, including cars not being available despite prior bookings, leading to frustration and wasted time for customers.
Vehicle Quality
There were mixed reviews regarding the condition of the rental vehicles, with some customers reporting issues such as cleanliness and mechanical problems.
Communication Problems
Customers expressed dissatisfaction with communication, particularly regarding hold times and follow-up on issues, indicating a need for improvement in this area.
Overall Experience
While many customers had positive experiences, there were notable complaints about service inconsistencies and unresolved issues, suggesting a variable level of service.
- CBCarly B6 days ago5.0Ive consistently had wonderful experiences at this location of enterprise. We've rented from them several times over the years when we are in town visiting family and they make the process fast, easy and they are always so fun and kind to chat with. We've even gotten great upgrades and really appreciate that. Dropped off our rental today and it was easy peasy. Will definitely keep coming back and highly recommend
- RERobert EenigenburgNov 17, 20255.0Great experience, unlike one of their competitors, who DIDN'T put me in the driver's seat. I couldn't be happier with the entire transaction and rental!
- RTRobin TaylorNov 11, 20255.0The Downers Grove location has great customer service. They are quick and efficient. I have been here a few times and always quality service.
- DCDoll’s & CleaningNov 10, 20255.0I rent here all the time sometimes months at a time in I must say these guys makes it a pleasure renting at this location Nick goes over in beyond to make you comfortable with the rental of your choice as well as branch manager. you guys are doing a amazing job with customers service in I just want to leave this review to let you know that.(Jessica)
- JGJohn GauthierNov 5, 20255.0I needed a rental car for work and the whole team at the Downers Grove location was incredibly efficient and polite despite a large volume of customers. Diego especially stood out and went above and beyond to ensure excellent service. The rental car was in great shape and have had no issues.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Downers Grove, IL?
Enterprise Rent-A-Car is located at 7411 Lemont Rd, Downers Grove, IL 60516.
What are the operating hours of Enterprise Rent-A-Car on weekdays?
Enterprise Rent-A-Car is open from 8:00 AM to 6:00 PM Monday through Friday.
Is Enterprise Rent-A-Car open on Sundays?
No, Enterprise Rent-A-Car is closed on Sundays.
What types of vehicles does Enterprise Rent-A-Car offer?
Enterprise offers a wide range of vehicles including rental cars, vans, luxury cars, and auto rentals suitable for errands, repairs, or weekend getaways.
Does Enterprise Rent-A-Car provide airport pickup services?
Yes, Enterprise Rent-A-Car offers airport pickup service at the Lemont Road location.
What payment options are accepted at Enterprise Rent-A-Car?
Enterprise Rent-A-Car accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there any discounts available for active military personnel at Enterprise Rent-A-Car?
Yes, Enterprise Rent-A-Car offers discounts for active military members.
What nearby places can I visit before or after renting a car at Enterprise on Lemont Rd?
You can visit nearby places such as Best Buy for electronics, Wingstop for a quick meal, or Party City for party supplies and gifts.
How can nearby automotive services like C&C Car Care and Auto Glass Now help customers of Enterprise Rent-A-Car?
Nearby automotive services like C&C Car Care and Auto Glass Now can assist customers with vehicle repairs or maintenance needs before or after renting a car from Enterprise.
Are there dining options close to Enterprise Rent-A-Car for customers?
Yes, dining options near Enterprise include Wingstop for chicken meals, Taco Bell for fast Mexican food, and Lemont Street Cafe for breakfast and brunch.