Business Details
About
Auto Repair ShopAuto MaintenanceTire ShopBrake ShopOil Change Service StationCar Battery StoreAuto Air Conditioning ServiceSmall Engine Repair Service
Car-X Tire & Auto in Downers Grove, IL is your one stop for oil changes, brakes, tires and all your auto repair needs.
Why Car-X Tire & Auto?
Fast
You need your car, and your car needs us. We will service or repair your vehicle as quickly and affordably as possible. Every time.
Affordable
We’ll never try to sell you something you don’t need, and we’ll always give you the best service for the best price.
Reliable
Locally owned and operated, Car-X Tire and Auto is just around the corner. For service you can trust—from parts and labor to quality assurance, your car is in good hands. And so are you. We guarantee it.
With more than 140 locations across the U.S., Car-X is known for one thing—quality automotive service.
Our Story...
Founded in 1971 by a group of experienced muffler shop owners, Car-X began as an exhaust specialist. Today, the company has grown to become one of the nation’s leading automotive service experts, providing just about any automotive repair you can imagine.
Locally owned and operated for over 50 years, Car-X has a reputation of providing exceptional service, and we continue to strive to exceed the expectations of every customer who walks through our doors.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- RestroomAvailable
Location
Hours
Reviews
4.3
222 reviews
5 stars
172
4 stars
10
3 stars3
2 stars
5
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising staff for being friendly and helpful, while others report unprofessional behavior and rudeness from management.
Trustworthiness
Several customers expressed concerns about being misled regarding necessary repairs and pricing, leading to a lack of trust in the service provided.
Service Efficiency
While some customers appreciated quick service, others reported long wait times and delays in getting their vehicles serviced.
Pricing Issues
Many reviews highlighted dissatisfaction with pricing, including unexpected charges and perceived overpricing for services.
Management Changes
Recent management changes have led to a decline in service quality and customer satisfaction, with long-time customers expressing disappointment.
- MHmaureen hanleyNov 13, 20251.0I called multiple times yesterday trying to speak with a mechanic about my car, and each time the lady who answered said he would call me back, but he never did. Really disappointing communication and customer service. If this is how they handle potential customers, I won’t be taking my car there.
- LFLeonardo FiliOct 18, 20255.0Excellent service the manager John was very nice. The price was very good. I strongly recommend them.
- JWJo WrightOct 16, 20251.0almost every male worker here is extremely unprofessional & sexist. every single time my mother or I bring our cars here, they try to lie to us telling us we need to pay more than originally told and then when we refute it they say they want to speak to the father/husband bc HE will know more about the situation than us. embarrassing and waste of time. never go here
- BLBobbi LandiniSep 17, 20251.0AVOID at all cost. My husband and I had the absolute worst experience with this place. My husband's car broke down after work last Tuesday. We called to see if we could tow here since the were open late even though it was far from our home. They said we could come in as they were open until 7pm. We arrived at 6:30pm to find the place closed. We called the service line and they said we could leave the key and we would have an appointment at 8:30am. The next day they let my husband know the located the part with the issue and they would get it in that day. Fast forward to 3 times of getting the "wrong part" and us being without our car for multiple days they let my husband know the car was fixed and ready for pickup. We drove out Saturday morning (45 min drive with a sick child) to find out the car now has a NEW issue and wont accelerate over 5mph. When we went back in to ask them to look they refused saying they were shorthanded. The man (Michael) behind the desk was EXTREMELY rude and unprofessional and refused to help us or work with us at all and sent us all the way home. They never looked at our car the rest of the weekend. We had to call multiple times, call corporate and make multiple threats before the finally looked at the car and fixed whatever THEY broke on it. One week later, lots of frustration, time lost on our end and we finally got the car back. Also to find they disabled my husband's key fab. This was by far the worst customer experience I have ever had in my life. The man there is a bully and an awful person! I would never wish this to happen to anyone else - just stay away!!!
- CCClaire CSep 17, 20251.0BEWARE. Needed a new alternator and was in a desperate bind so I used their flexible financing service to pay over a few months. Not only did they charge more than was told, but after all is said and done, I’ll end up paying over $2300 for a $700 part.
Frequently Asked Questions About Car-X Tire & Auto
Can I schedule an appointment online at Car-X?
You can schedule an appointment at Car-X by visiting: https://www.carx.com/request-an-appointment/ .
Are there any coupons available for Car-X services?
Car-X coupons are available at https://www.carx.com/coupons/ by location.
Is financing available at Car-X?
Financing options for Car-X can be found at https://www.carx.com/auto-repair-financing .
How much is an Oil Change at Car-X?
Oil change pricing depends on the make/model of your vehicle, the type of oil used and local area in which the service is being provided. Contact your local Car-X to get pricing for your vehicle at https://www.carx.com/location_search/ .
Can I shop for tires online at Car-X?
You can search online for Tires at Car-X by vehicle, brand or size at https://www.carx.com/tires/ .
How much do Brakes cost at Car-X?
Your price will depend on the repair &/or replacements required for your vehicle and location. Contact your local Car-X for a free Brake Inspection at https://www.carx.com/location_search/ .
Does Car-X have franchise opportunities available?
Yes! Car-X has the best franchise fee structure in the Auto Repair Industry. Car-X franchisees get access to 50 years of industry expertise, powerful brand recognition, continual training and support. Learn more at https://carxfranchise.com/
Can I schedule an appointment online at Car-X Tire & Auto in Downers Grove?
Yes, you can schedule an appointment online by visiting https://www.carx.com/request-an-appointment/.
What are the operating hours of Car-X Tire & Auto in Downers Grove?
Car-X Tire & Auto is open Monday through Saturday from 7:30 AM to 7:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on Thanksgiving and Christmas.
Does Car-X Tire & Auto accept credit card payments?
Yes, Car-X accepts Discover, Mastercard, and Visa credit cards.
Where is Car-X Tire & Auto located in Downers Grove?
It is located at 212 Ogden Ave, Downers Grove, IL 60515, USA.
Does Car-X Tire & Auto offer financing options for auto repairs?
Yes, financing options are available. Details can be found at https://www.carx.com/auto-repair-financing.
What tire brands does Car-X Tire & Auto offer?
Car-X offers tire brands including Michelin, Goodyear, Bridgestone, Continental, Firestone, BF Goodrich, Cooper, Dunlop, and many others.
Are there any nearby restaurants I can visit while my car is being serviced at Car-X?
Yes, nearby you can visit Panera Bread for coffee and bakery items, Zaza's Italian Trattoria & Pasteria for Italian dining, Downers Plaza Sarpino's for pizza, and McDonald's for fast food.
What automotive-related businesses are near Car-X Tire & Auto in Downers Grove?
Nearby automotive-related businesses include True Saab, DGY Motorsports, Napleton Maserati of Downers Grove, Schwartz's Sports Cars, and multiple Aston Martin dealerships.
Are there nearby entertainment or activity spots close to Car-X Tire & Auto?
Yes, Fuzzy Logic Escape Room is nearby, offering fun escape room experiences for visitors.
How can nearby shops be of use to a customer visiting Car-X Tire & Auto?
While your vehicle is being serviced, customers can visit nearby shops such as RadioShack for electronics, R & R Coins & Collectibles for gifts and antiques, or Red Wing for shoes, making good use of their time.