Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 1387 Lee St in Des Plaines offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
3.8
159 reviews
5 stars
83
4 stars
30
3 stars
12
2 stars
6
1 star
28
- CACJ Allen-EngSep 22, 20255.0Great place to take your car to get repairs
- RGR. G.Jun 13, 20251.0Rude lady, manager or whatever she is, I placed order online and picked it up than I realized I got 1 thing wrong, coolant instead for Asian I got europian blue coolant, they are packed similar. Went back to exchange and explained it all, she was claiming that she can't see my order, than miraculously she found it and just pointed her finger to the coolant isle, go get it, saying you took wrong one, I just picked up what I ordered and what was given to me.
- MIMoe IssaMay 24, 20251.0recently visited the Advance Auto Parts store and had a very disappointing experience. As an Advance Auto Parts employee, I was shocked by the lack of professionalism. The general manager Rosie was sitting down, taking her time with a return, and seemed disinterested in helping customers. When I asked for assistance, she rudely told me to look at the screen instead of her and even expected me to handle tasks like dumping my own oil. Additionally, she refused to give me her name and told me to stop playing with her, despite me being a customer at the time. I know corporate procedures, but as a customer off the clock, I shouldn’t have to ask for corporate contact information. Customers deserve more respect and attention. What if I had another question? The way she spoke to me was discouraging. I expected much better customer service.
- ABAlexia BucioMay 24, 20251.0Terrible service!!!! Had an incredibly frustrating and disappointing experience at this Advance Auto Parts location. My boyfriend and I went in to request a refund, and instead of being helped, we were met with rudeness and hostility from the manager, Rosie. My boyfriend was simply trying to explain the situation when she accused him of making her uncomfortable by “looking at her,” which was completely unfounded and uncalled for. When he asked for the corporate number to escalate the issue, she became very aggressive and dismissive. She flat out refused to provide the number, telling us to “read the receipt” and saying, “I don’t care.” Her attitude was unprofessional and completely inappropriate for someone in a managerial position. We were also returning used oil, and instead of offering help or guidance, we were told, “You can put it in the back,” with no direction or courtesy. Rosie remained seated the entire time and didn’t even acknowledge us as customers properly. Her lack of basic customer service skills was shocking. This kind of behavior is unacceptable, especially from someone who is supposed to set the tone for the store. It’s disappointing to see a company like Advance Auto Parts allow such poor treatment of its customers. Based on other reviews, it seems we’re not the only ones who’ve had a bad experience at this location. I hope corporate seriously reconsiders how this store is being managed. Do better.
- GGGavin GilbertAug 29, 20174.0I like the staff.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What services does Advance Auto Parts at 1387 Lee St offer?
We offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing, and free battery and oil recycling.
Can Advance Auto Parts install my car battery?
Yes, we provide free battery installation with purchase at most locations. Exclusions may apply.
Does Advance Auto Parts recycle used motor oil and batteries?
Yes, we recycle used motor oil and batteries for free. Exclusions may apply.
What are your store hours?
We are open Monday through Saturday from 7:30 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts offer a military discount?
Yes, we offer a 10% military discount for active duty and veteran service members.
What payment options are accepted at this location?
We accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Can I buy online and pick up my order at the store?
Yes, you can buy online and pick up in-store within 30 minutes using our online ordering service.
Is curbside pickup available at Advance Auto Parts?
Yes, curbside pickup is available for your convenience.
What nearby dining options are available around the Advance Auto Parts store?
Nearby dining options include Buffalo Wild Wings, Pizza Hut, Arby's, Chipotle Mexican Grill, and Beacon Tap, perfect for grabbing a meal before or after your visit.
Are there any nearby automotive or car care services close to Advance Auto Parts?
Yes, nearby automotive-related services include Firestone Complete Auto Care, Valda Usa (carpenter and industrial equipment), Speedy Shine Car Wash, Valvoline Instant Oil Change, WashU CarWash, and Oil Express gas station with automotive services.
What nearby retail and service businesses can I find around the store?
Nearby retail and service businesses include CD One Price Cleaners, Sherwin-Williams hardware store, ALDI USA supermarket, UPS Access Point shipping center, T-Mobile store, and several professional services such as dental, insurance, and financial advisors.