Enterprise Rent-A-Car

Reviews

• QW

  Quilshun White

  Apr 2, 2026
  1.0
  Very unprofessional. Slashed the tires on our rental at our place of employment. Ignored our calls as well
• RG

  Rhonda G

  Mar 30, 2026
  5.0
  I have rented many times at Enterprise in dekalb and the manager Kenny there is super nice& friendly! Only had a small problem whith a smell i did not like in the rental Car. I called him he right away took care of it told me to come back and let me get a different car. Also there is another worker parker maybe assistant manager not real sure?he is really great also.
• JJ

  James anthony Jamarolin

  Mar 27, 2026
  5.0
  I had a great experience with Enterprise Rent-A-Car. I rented a vehicle for 12 days while my car was being repaired, and everything went smoothly from start to finish. The process was easy, the car was reliable, and I didn’t run into any issues during my rental. What really stood out was the excellent customer service…the staff was friendly, helpful, and made sure I was taken care of the entire time. I definitely recommend this location if you need a rental!
• NF

  Naomi Faivre

  Mar 20, 2026
  1.0
  This is the 2nd year in a row we’ve reserved a vehicle weeks in advance and there has been an issue. This year we have NO VEHICLE for our vacation. This place is terrible! I will never attempt to use them again!
• TB

  Tasha Bomar

  Mar 1, 2026
  2.0
  This weekend was my first time renting from Enterprise, from Friday until Sunday. A family member of mine often rents from them so I thought I'd give it a try. When I arrived, I was greeted and asked if I could be helped. I let the gentleman know I had a reservation to pick up a car (SUV similar to a Chevrolet). He was very kind. He saw that I had a reservation and asked for my driver's license, proof of insurance, and if the card on file was what I would still be using. He told me that it would be a few minutes for his manager to come back in. When he arrived the gentleman helping me let his manager know that I had a reservation for an SUV, as the manager was walking toward the box where they keep the keys. The manager states we don't have any SUV, I can get you a car or mini van. I ended up telling him I'll just take the car. I had also asked him what the price difference would be, and he tells me it's actually more. I asked him how is the car more then the SUV for the same amount of days. He said he didn't know but he will give me the same price the SUV was. I'm not sure how that makes since. He then started saying you have to sign these papers, and then realizes I completed everything online. He then tells me he is going to be right back because he had to put gas in the car. He comes back in about 3-4 minutes, and calls me outside and says he wasn't able to but gas in the car because their card declined and also said I can return the car with a little gas in it and then said return under a 1/2 or 1/4 in the tank. This experience was not the worst however I don't understand what the purpose of making reservations for a vehicle, with gas, you are not entitled to receive.

Frequently Asked Questions About Enterprise Rent-A-Car