Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Dekalb, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Dekalb location today.
Location
Hours
Reviews
4.0
399 reviews
5 stars
267
4 stars
35
3 stars
9
2 stars
13
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Kenny and Matthew.
Vehicle Availability
Numerous reviews highlighted issues with vehicle availability, including last-minute cancellations and not receiving the reserved vehicle.
Cleanliness and Maintenance
Several customers reported that vehicles were not thoroughly cleaned or maintained, with issues such as low tire pressure and dirty interiors.
Reservation Issues
Multiple customers expressed frustration over confirmed reservations not being honored, leading to significant inconveniences.
Mixed Experiences
While many had positive experiences, there were also significant complaints about poor service and unprofessional behavior from some staff.
- TSTom SmithOct 21, 20255.0Friendly staff that worked with me and the vehicle was a really nice 2024 jeep that was also my favorite color and it ran very smoothly. They helped show me where all buttons etc were etc.
- CTCyndi TOct 16, 20255.0Not certain of the name of the fella I dealt with but he was very professional and had me in a car and down the road in no time. The drop off experience was just as pleasant. We would definitely recommend this location.
- NSNo ShotOct 3, 20255.0All members of the staff were awesome! Explained everything very well, did not try to up. Charge me for anything I did not need, I scheduled an appointment, and when I got there the vehicle was ready, and everything went very seamlessly.
- SSSarahOct 3, 20255.0Tim, the assistant manager, was wonderful and helped me in a difficult situation. He was helpful with explaining the car features as well which for a long road trip was really great! I had an SUV and the car is nice and drives well.
- MSMaxx SchukasSep 29, 20255.0Fantastic experience! They were able to get me a car for my trip that exceeded my needs! Everybody there was professional! They even gave me a ride back when I dropped off the car!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car Dekalb offer?
They offer a wide range of vehicles including cars, vans, luxury cars, and rental trucks to suit different needs.
Where is Enterprise Rent-A-Car located in Dekalb, IL?
It is located at 1810 Sycamore Rd, Dekalb, IL 60115, USA.
What are the business hours for Enterprise Rent-A-Car in Dekalb?
Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I make a reservation at Enterprise Rent-A-Car in Dekalb?
You can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/il/dekalb-6243.html.
What payment methods does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car Dekalb offer any discounts or special deals?
Yes, they offer great weekend rates and discounts for active military members. Visit their website for current deals.
Is Enterprise Rent-A-Car Dekalb wheelchair accessible or available in other languages?
The business primarily operates in English. Accessibility details are not provided in the profile.
What nearby places can I visit for food or entertainment after renting a car?
After renting a car, you might visit nearby places like Lucky Poker for a bar and arcade experience, Charley's Gaming & Rum Bucket Bar for a bar and lounge, or Dairy Queen for ice cream and fast food.
Are there nearby automotive services in case my rented vehicle needs maintenance?
Yes, nearby automotive services include Merlin Complete Auto Care and Auto Dekalb, both offering repair and maintenance services.
What nearby transit or rental options are available if I need a different vehicle type?
In addition to Enterprise, nearby U-Haul Neighborhood Dealer offers truck rentals, and Midwest Equipment Rental & Sales provides rental services including cars and ATVs.