Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Dekalb, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Dekalb location today.
Location
Hours
Reviews
4.0
410 reviews
5 stars
276
4 stars
35
3 stars
9
2 stars
13
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rude behavior and poor communication.
Reservation Issues
Frequent complaints about unfulfilled reservations, with customers arriving to find no vehicles available despite prior confirmations.
Vehicle Condition
Concerns about the cleanliness and maintenance of vehicles, with reports of dirty cars and mechanical issues.
Positive Experiences
Several customers highlighted exceptional service from specific staff members, particularly praising their professionalism and willingness to assist.
- JRJessica Rubino4 days ago5.0Awesome people and Awesome service. So very helpful since I had no way to pick up or drop off the vehicle I was renting. They picked me up and then let me leave the vehicle at the repair shop where they retrieved it and closed out my bill without me having to be present. Oh and they rented me a brand new 2026 VW
- CWChristian WilliamsDec 26, 20251.0DO NOT RENT FROM HERE THEY WILL TAKE YOUR DEPOSIT AND NOT RETURN IT!!!!! I paid $300 for a rental on October 30, 2025 and an additional $456.90 to keep the rental for as long as needed! I made SEVEN DIFFERENT PAYMENTS throughout the month of November which brought me to a total of $1,189.11 by November 29th, 2025. When I went to return the rental, I was informed that I still owed a balance of $353.21 which I PAID THAT DAY and it brought my total to $1.542.32 cent all together! I assumed I would still be getting my $300 deposit back so when 2 weeks passed and I didn’t receive the funds, I reached out to the store where I got in touch with the manager who was INCREDIBLY RUDE informing me that my $300 deposit went back towards the rental bringing the total to $1,842.32 (WHICH IS COMPLETELY INCORRECT SINCE THE RENTAL WAS $52 A DAY & I HAD IT FOR EXACTLY A MONTH). The manager stated to me that I “can’t comprehend” what he’s explaining to me like I’m stupid and refused to give me back my money. I STILL HAVENT RECEIVED MY DEPOSIT BACK AND I RETURNED THE RENTAL A MONTH AGO NOW)!!! DONT BOOK THEM! HORRIBLE, DEMEANING SERVICE/ATTITUDE & YOU WONT GET YOUR DEPOSIT BACK!!!
- VVVanDec 24, 20255.0Friendly, Fast, and very courteous. If I ever need to rent a car again I will come here. Thanks!
- LMLaurynn MizeDec 23, 20255.0The service at Enterprise Dekalb is fantastic! We rented a vehicle for some travel and didn’t book the type of vehicle that would ultimately be best for our needs, but the staff was so accommodating, helpful, and quick to get us in a vehicle that would be best! They also worked together so well, handing off when needed to serve other customers but never a gap in service, and all three agents checked in on us in passing! Thanks a bunch!!
- MTMatt ThilkDec 18, 20255.0This is the easiest I've ever had it as far as renting a car goes. When my truck was totalled in an accident they had a vehicle for me even just before the holidays. When I wanted to switch to an AWD vehicle they took care of me no questions asked. You guys are great
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car Dekalb offer?
They offer a wide range of vehicles including cars, vans, luxury cars, and rental trucks to suit different needs.
Where is Enterprise Rent-A-Car located in Dekalb, IL?
It is located at 1810 Sycamore Rd, Dekalb, IL 60115, USA.
What are the business hours for Enterprise Rent-A-Car in Dekalb?
Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I make a reservation at Enterprise Rent-A-Car in Dekalb?
You can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/il/dekalb-6243.html.
What payment methods does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car Dekalb offer any discounts or special deals?
Yes, they offer great weekend rates and discounts for active military members. Visit their website for current deals.
Is Enterprise Rent-A-Car Dekalb wheelchair accessible or available in other languages?
The business primarily operates in English. Accessibility details are not provided in the profile.
What nearby places can I visit for food or entertainment after renting a car?
After renting a car, you might visit nearby places like Lucky Poker for a bar and arcade experience, Charley's Gaming & Rum Bucket Bar for a bar and lounge, or Dairy Queen for ice cream and fast food.
Are there nearby automotive services in case my rented vehicle needs maintenance?
Yes, nearby automotive services include Merlin Complete Auto Care and Auto Dekalb, both offering repair and maintenance services.
What nearby transit or rental options are available if I need a different vehicle type?
In addition to Enterprise, nearby U-Haul Neighborhood Dealer offers truck rentals, and Midwest Equipment Rental & Sales provides rental services including cars and ATVs.