Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Decatur, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Decatur location today.
Location
Hours
Reviews
4.0
513 reviews
5 stars
344
4 stars
36
3 stars
27
2 stars
9
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like George and Elijah.
Reservation Issues
Numerous reviews mentioned problems with reservations, including unavailability of reserved vehicles and poor communication regarding changes.
Vehicle Condition
Several customers reported receiving vehicles with unpleasant odors, such as smoke, and issues with cleanliness and maintenance.
Phone Accessibility
Customers frequently expressed frustration over the inability to reach the Decatur branch by phone, often being left on hold for extended periods.
Mixed Experiences
While some customers had positive experiences, others reported significant dissatisfaction, indicating inconsistency in service quality.
- NBNick Burton4 days ago5.0Enterprise Car Rental in Decatur, Illinois, was just great. George in the office is A1.
- TJTheodore JamesNov 7, 20255.0They got me in and out asap onto the road fast very nice employees to help assist in anyway needed was very pleased with rental I will send friends and family in future with any rental needs Decatur Illinois has a wonderful facility I will be back in future with my next rental needs 👍🏼😊✌🏼😁💕❤️🫶🏼
- MTMr. ThorneNov 3, 20254.0I choose them over the rest so far
- GEGwen EastinOct 29, 20255.0My husband and I went into the Decatur office to rent a car and was given the upmost respect and great service .George was excellent .in everyway .he explained everything we needed to know about the car and got us out of there in no time at all .hats off to George and the Decatur ill store .when we need a rental we definitely will be back .great customer servce
- RMRichard MitchellOct 26, 20255.0Staff saw some always take wonderful care of me.I highly recommend this place
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Decatur, IL?
You can rent a wide range of vehicles including cars, vans, and luxury cars at Enterprise Rent-A-Car in Decatur, IL.
What are the operating hours for the Enterprise Rent-A-Car location in Decatur?
This location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and Sunday from 11:00 AM to 2:00 PM.
Where is Enterprise Rent-A-Car located in Decatur?
Enterprise is located at 2745 N Water St, Decatur, IL 62526, USA.
Does Enterprise Rent-A-Car offer any special deals or discounts?
Yes, they offer great weekend rates and discounts for active military personnel.
What payment methods are accepted at the Decatur Enterprise Rent-A-Car?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Can I reserve a rental car online for the Decatur location?
Yes, you can reserve a rental car online via their website at https://www.enterprise.com/en/car-rental-locations/us/il/decatur-6262.html.
Is Enterprise Rent-A-Car in Decatur women-owned?
Yes, this Enterprise Rent-A-Car location is owned by women.
What nearby places can I visit after renting a car from Enterprise in Decatur?
You can visit nearby places such as La Gondola Spaghetti House North for Italian food, Curly's Sports Bar for a casual meal or drinks, and Hidden Gems Fashions for boutique shopping.
Are there any nearby automotive services near Enterprise Rent-A-Car in Decatur?
Yes, nearby automotive services include Sharp Auto Detail, Marty’s Tire and Auto Sales, Fleener & Roberts Automotive, and Jim’s Auto Service.
What local amenities are close to Enterprise Rent-A-Car to help visitors in Decatur?
Nearby amenities include Cats Only (veterinarian and pet grooming), St Teresa Catholic High School, and the American Red Cross donation center, which can be useful for visitors with specific needs.