Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Cass Ave in Darien, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Darien, IL or call us at (630) 964-5657.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
383 reviews
5 stars
256
4 stars
52
3 stars
17
2 stars
12
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Brian, Walt, and Nancy for their exceptional service.
Inconsistent Experiences
While some reviews highlighted excellent service, others reported poor experiences, including unhelpful staff and long wait times, indicating inconsistency in service quality.
Shipping Issues
A significant complaint involved problems with expedited shipping, where customers felt misled by promises of timely delivery that were not met.
Store Operations
Several customers expressed frustration with the store's opening hours and staff availability, noting instances of being left unattended or the store not opening on time.
- DMDrew Metherd3 days ago5.0Beyond friendly and helpful
- DLDan LenzNov 29, 20255.0On the biggest snow fall this year, Nov29th, Charlie provided a great service by replacing both wiper blades within seconds on my Camry as other customers waited for this same service. With his advice on type of wiper blades and his service to install it was great to see service at 5 STARS.
- ALAva LeahyNov 7, 20255.0Nancy was great and very helpful!
- KKKaylee KussmannSep 24, 20255.0Thankful to Nancy and her team for helping my husband and I find everything we needed for what should have been a simple job that quickly became more complicated requiring us to return to the store multiple times in one day. The staff was really nice and helped us as much as they could each time.
- OAOmowunmi AyindeJul 26, 20251.0**Beware of AutoZone’s “Expedited Shipping” — Feels Like a Scam** I had one of the worst customer service experiences with AutoZone and FedEx. I paid $12 for *guaranteed expedited shipping* (delivery by 10:30 AM on 07/18/2025) from AutoZone store #01936 in Darien, IL, for a crucial car part. I scheduled an appointment with my mechanic based on this promise. Not only did the package arrive **3 days late**, but the store staff showed **zero empathy or accountability** throughout the ordeal. Every time I called, I was told *“we don’t control FedEx”*—no apology, no tracking updates, nothing. I was shocked when the manager, Albert, dismissed my concerns and told me I could get a refund for the part—but *not the shipping fee* I paid extra for. No one took responsibility. No one cared that I was left immobile, missed work, and lost my appointment—all because a paid, time-sensitive service was ignored. I finally got my package on 07/21, but by then the damage was done. AutoZone, your customer service was cold, unhelpful, and frankly, traumatizing. FedEx, you failed to deliver as promised. Together, you left me stranded—literally and emotionally. **Don’t trust their “fast shipping” promises.** It’s not worth the stress or money. #AutoZone Auto Parts #FedEx — A disappointed and unheard customer. ****UPDATE ***** My complaint has been resolved.My shipping fee has also been refunded. Thanks Danny. Hope to visit to shop soon.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular opening hours of AutoZone Auto Parts in Darien, IL?
AutoZone Auto Parts in Darien, IL is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 9:00 AM to 8:00 PM.
Does this AutoZone location offer in-store pickup and same-day delivery?
Yes, this AutoZone location offers both in-store pickup and same-day delivery services.
What types of products can I find at AutoZone Auto Parts in Darien?
You can find a range of auto parts including brake pads, car batteries, car accessories, aftermarket automobile parts, and more.
Which well-known brands are available at this AutoZone store?
Brands available include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Where is AutoZone Auto Parts located in Darien, IL?
The store is located at 7516 Cass Ave, Darien, IL 60561, USA.
Is there a contact number for AutoZone Auto Parts in Darien if I have questions?
Yes, you can call them at (630) 964-5657 for any inquiries.
Can customers shop online and pick up their orders at the Darien AutoZone store?
Yes, customers can shop online and choose in-store pickup at this AutoZone location.
What are some nearby fitness centers close to AutoZone Auto Parts in Darien?
Nearby fitness centers include Anytime Fitness, Avolve Fitness - Darien, and Workout Anytime Darien, which customers might visit before or after shopping.
Are there any dining options near AutoZone Auto Parts in Darien?
Yes, nearby dining options include Carla's Red Hots (burger restaurant), Darien Chop Suey (Chinese restaurant), Al Manal kitchen (diner), and Popeyes® Louisiana Kitchen (fast food).
What nearby services can customers access when visiting AutoZone on Cass Ave?
Customers can also access services such as Walgreens for pharmacy and travel needs, Darien Locksmith Services, beauty salons like Suite Hair by Jen and Abundance Beauty Salon, and financial services through Western Union nearby.