Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Details
- RestroomNot available
Location
Hours
Reviews
4.1
156 reviews
5 stars
105
4 stars
15
3 stars
10
2 stars1
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional throughout the repair process.
Quality of Work
While some customers were satisfied with the repairs, others reported issues with the quality and attention to detail, leading to mixed reviews.
Communication
Several reviews highlighted the need for improved communication regarding updates and estimates, with some customers expressing frustration over lack of follow-up.
Timeliness
There were mixed experiences regarding the timeliness of repairs, with some customers appreciating quick service while others faced delays.
Management Issues
A number of reviews mentioned negative experiences with management, including rudeness and lack of accountability for mistakes.
- KHkristina hlavacOct 29, 20255.0In the past I have always brought my car here. I know they do an amazing job! It has been a very long time since I needed to bring my car in. They didn’t disappoint. They make it look brand new. They had it completed and cleaned up before the date they had given me. I appreciate all the hard and professional work they do. I would absolutely recommend bringing your car here hands down. I have them 5 stars and an additional 5. I trust them with my car. This is the before and after.
- EDElizabeth DavisSep 27, 20255.0OUTSTANDING! I will never go anywhere else. The whole team is professional, caring and true to their word. Ashley and Nick are the best in their field. A million thank yous for taking impeccable care of my car and guiding me through the insurance process - could not have been easier and I could not ask for anything more.
- MHMaya HufmanSep 3, 20251.0Horrible. I scheduled a simple window crack repair on my only day off of work. Headed to the crystal lake location and the desk woman assured me a technician would come soon- I waited an hour before someone else said that they dont have window technicians at that location but somewhere down the road thats not even on the map. Had to reschedule everything.
- A1AKEcrazy 17Aug 16, 20255.0I just got my car back from here and they are super easy to work with!! And super fast!! And excellent work they do!! It’s the second time I bring a car to them and it’s just a charm!!
- ADAndrew DiminoAug 4, 20254.0I have used Gerber in the past to repair collision damage and they did a great job. Recently I returned to have some (unrelated) rust damage repaired. Estimate was quick and easy and I scheduled my appointment early to give time for the parts to arrive. I had a limited time for the repair to be without my car. The repair took a few days longer thank promised and I was not "wowed" by the delay and the work. There were some small things that I felt should have been done to go the extra mile. I spoke with the manager and he had me bring the car back in and they made it right. The manager went the extra mile to turn a weak experience into a good one. That kind of service makes me want to go back!
Frequently Asked Questions About Gerber Collision & Glass
What types of services does Gerber Collision & Glass in Crystal Lake offer?
Gerber Collision & Glass provides collision auto body repair, auto glass services including windshield replacement, dent removal, bumper repair, paintless dent repair, and free estimates for repairs.
What are the operating hours of Gerber Collision & Glass in Crystal Lake?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM, Saturdays from 8:00 AM to 12:00 PM, and closed on Sundays and major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Gerber Collision & Glass provide any guarantee for their repairs?
Yes, they back their automotive collision and glass repairs with a Lifetime Guarantee valid for as long as you own your vehicle.
What payment options are accepted at Gerber Collision & Glass in Crystal Lake?
They accept American Express, Check, Discover, MasterCard, and Visa as forms of payment.
How can customers contact Gerber Collision & Glass in Crystal Lake?
Customers can call them at +1 815-455-4050, email at info@gerbercollision.com, or visit their website at https://www.gerbercollision.com/locations/crystal-lake-il.
Is Gerber Collision & Glass located near any places where I can get gasoline or automotive parts?
Yes, nearby there is Marathon Gas which serves as a gas station and convenience store, and Crystal Lake Transmissions which offers automotive repair and parts services, convenient for customers needing additional automotive needs.
Are there any dining options close to Gerber Collision & Glass in Crystal Lake?
Yes, customers can visit Coleman’s Crystal Lake Bar or Coleman’s Bar & Grill nearby for American cuisine and drinks either before or after their auto repair appointment.
Can I find any pet services near Gerber Collision & Glass in Crystal Lake?
Yes, Family Dog Center, a pet store and pet services provider, is located nearby, allowing pet owners to conveniently visit while their vehicle is being repaired.
Does Gerber Collision & Glass have mechanics on-site for auto repairs?
Yes, Gerber Collision & Glass has mechanics available to perform a variety of auto body and collision repairs.
What should customers know about the location and time zone of Gerber Collision & Glass in Crystal Lake?
Gerber Collision & Glass is located at 6200 Berkshire Dr, Crystal Lake, IL 60014, USA, and operates in the America/Chicago time zone.