Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal ServiceGerber Collision & Glass
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Details
- RestroomNot available
Location
Hours
Reviews
4.1
158 reviews
5 stars
107
4 stars
15
3 stars
10
2 stars1
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Ashley, Jerry, and Jessica for their exceptional service.
Repair Quality
While some reviews highlighted excellent repair work, others reported poor craftsmanship and incomplete repairs, leading to dissatisfaction.
Communication
Several customers appreciated the consistent updates and communication throughout the repair process, though some experienced issues with follow-up and scheduling.
Timeliness
Many reviews noted that repairs were completed ahead of schedule, but there were also complaints about delays and extended repair times.
Mixed Experiences
Overall, customer experiences varied significantly, with some expressing high satisfaction while others reported serious issues and frustrations.
- PSPaul StrnadDec 11, 20255.0Nick, Jerry and the whole crew did an outstanding job repairing my 2023 Traverse. After the initial visit, the door wasn't quite perfectly aligned and airtight. Nick got it back in right away and took care of any and all issues in a very timely manner. Thanks, guys! Paul
- RBRobert BuehrerDec 6, 20255.0I have been in the car business for 28 years this is by far the best experience I have ever had with a body shop, the staff was extremely friendly, they had great communication, completed the job on time even with finding extra damage after pulling it apart. Will use them again in a heartbeat!!! .would strongly recommend
- KHkristina hlavacOct 29, 20255.0In the past I have always brought my car here. I know they do an amazing job! It has been a very long time since I needed to bring my car in. They didn’t disappoint. They make it look brand new. They had it completed and cleaned up before the date they had given me. I appreciate all the hard and professional work they do. I would absolutely recommend bringing your car here hands down. I have them 5 stars and an additional 5. I trust them with my car. This is the before and after.
- EDElizabeth DavisSep 27, 20255.0OUTSTANDING! I will never go anywhere else. The whole team is professional, caring and true to their word. Ashley and Nick are the best in their field. A million thank yous for taking impeccable care of my car and guiding me through the insurance process - could not have been easier and I could not ask for anything more.
- MHMaya HufmanSep 3, 20251.0Horrible. I scheduled a simple window crack repair on my only day off of work. Headed to the crystal lake location and the desk woman assured me a technician would come soon- I waited an hour before someone else said that they dont have window technicians at that location but somewhere down the road thats not even on the map. Had to reschedule everything.
Frequently Asked Questions About Gerber Collision & Glass
What types of services does Gerber Collision & Glass in Crystal Lake offer?
Gerber Collision & Glass provides collision auto body repair, auto glass services including windshield replacement, dent removal, bumper repair, paintless dent repair, and free estimates for repairs.
What are the operating hours of Gerber Collision & Glass in Crystal Lake?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM, Saturdays from 8:00 AM to 12:00 PM, and closed on Sundays and major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Gerber Collision & Glass provide any guarantee for their repairs?
Yes, they back their automotive collision and glass repairs with a Lifetime Guarantee valid for as long as you own your vehicle.
What payment options are accepted at Gerber Collision & Glass in Crystal Lake?
They accept American Express, Check, Discover, MasterCard, and Visa as forms of payment.
How can customers contact Gerber Collision & Glass in Crystal Lake?
Customers can call them at +1 815-455-4050, email at info@gerbercollision.com, or visit their website at https://www.gerbercollision.com/locations/crystal-lake-il.
Is Gerber Collision & Glass located near any places where I can get gasoline or automotive parts?
Yes, nearby there is Marathon Gas which serves as a gas station and convenience store, and Crystal Lake Transmissions which offers automotive repair and parts services, convenient for customers needing additional automotive needs.
Are there any dining options close to Gerber Collision & Glass in Crystal Lake?
Yes, customers can visit Coleman’s Crystal Lake Bar or Coleman’s Bar & Grill nearby for American cuisine and drinks either before or after their auto repair appointment.
Can I find any pet services near Gerber Collision & Glass in Crystal Lake?
Yes, Family Dog Center, a pet store and pet services provider, is located nearby, allowing pet owners to conveniently visit while their vehicle is being repaired.
Does Gerber Collision & Glass have mechanics on-site for auto repairs?
Yes, Gerber Collision & Glass has mechanics available to perform a variety of auto body and collision repairs.
What should customers know about the location and time zone of Gerber Collision & Glass in Crystal Lake?
Gerber Collision & Glass is located at 6200 Berkshire Dr, Crystal Lake, IL 60014, USA, and operates in the America/Chicago time zone.