Enterprise Rent-A-Car

4.2
337 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Crystal Lake, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Rte. 31 location today.

Location

Enterprise Rent-A-Car
450 N IL Route 31, Crystal Lake, IL
60012, United States

Hours

Reviews

4.2
337 reviews
5 stars
234
4 stars
36
3 stars
12
2 stars
14
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting excellent service experiences.

Vehicle Condition

Several reviews mentioned issues with the cleanliness and condition of the rental cars, with some customers receiving vehicles that were dirty or had pre-existing damage.

Reservation Issues

Multiple customers reported problems with reservations, including not receiving the vehicle they booked and being charged unexpected fees.

Positive Experiences

Despite some negative feedback, many customers expressed satisfaction with their overall rental experience and indicated they would return.
  • LS
    Lynne Szymkowski
    4 days ago
    5.0
    Great to do business with. Very nice and professional
  • JD
    Josh Denoe
    Dec 18, 2025
    1.0
    In May of 2024, I had to go to a funeral for my friend who passed away. I rented a Camry for the weekend. Not having much money, I didn't pay for the protection plan. The rental agent looked over the vehicle, and it was perfectly fine. I left with the vehicle on a Thursday and subsequently returned it on Sunday. When I returned with the vehicle, the rental agent claimed that I had left dents on the roof for which I was erroneously and falsely accused of making when I keep that rental vehicle in pristine condition. I was charged with $1600 worth of damages I wasn't responsible for causing. If I could give a lower than 1 star review I would. Stay away!
  • SR
    Sidney Rodriguez
    Dec 17, 2025
    5.0
    Excellent customer service, the staff is very friendly.
  • JL
    J L
    Dec 8, 2025
    5.0
    The staff here is awesome!! Rented a car online for a last minute impromptu trip. A few minutes after reserving online, I got a phone call stating they didn’t have the vehicle I rented, so they upgraded my vehicle for free!! From pick up to drop off everything went smoothly. I would definitely rent from this location again.
  • MI
    Manuel Ibarra
    Dec 3, 2025
    5.0
    We got rear ended in our Honda Pilot right before a weekend trip for a family wedding and were having a hard time finding an equivalent 8 seater. Clay and his team ended up getting us into a 15 passenger van within a few hours of contacting their location and were excellent to work with.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Crystal Lake, IL?

Enterprise Rent-A-Car offers a wide range of vehicles including standard cars, vans, and luxury cars to suit your rental needs.

Where is the Enterprise Rent-A-Car location in Crystal Lake?

The Crystal Lake Enterprise Rent-A-Car is located at 450 N IL Route 31, Suite 100, Crystal Lake, IL 60012.