Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Crystal Lake, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Rte. 31 location today.
Location
Hours
Reviews
4.2
325 reviews
5 stars
225
4 stars
35
3 stars
12
2 stars
13
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Jeremy, Dwayne, and Carly.
Vehicle Condition
Feedback varied on vehicle conditions; while some received clean and well-maintained cars, others reported receiving dirty or damaged vehicles.
Reservation Issues
Several customers experienced problems with reservations, including unavailability of requested vehicles and discrepancies in charges.
Overall Experience
Despite some negative experiences, many customers expressed satisfaction with their overall rental experience, highlighting the efficiency and support from the staff.
Pricing Concerns
Some reviews mentioned that rental prices were perceived as high or that unexpected charges occurred.
- JKjola kucera3 days ago5.0Excellent Service.
- KYKylar Yaccino5 days ago5.0Respect to Adam and Hannah. They waived my refueling surcharge when I (the negligent customer who denied the cheaper prepaid gas) forgot to fill it up before returning late at night. That type of forgiveness shows me enterprise is understanding and willing to work with their customers. No question where I’ll be renting my next car from! Thanks again for the swift transaction.
- SBSteve BowsherOct 30, 20251.0BEWARE OFTHIS COMPANY AND LOCATION!!!! They will try to role you on pre existing damage. Do not rent from them, specifically the Crystal Lake location. They had pre existing damage and because I didn't have a photo of the TOP of the damn car they were able to hunt me down for 1300 dollars. Disgusting people and a disgusting greedy company, please stay away!!!!!
- FEFrederick EOct 16, 20254.0Getting a bit pricey
- RSRachel SmithSep 28, 20255.0The Enterprise team at Rt 31 in Crystal Lake is wonderful.They show integrity and knowledge of their business, extremely helpful in securing the best possible car for your needs. Customer satisfaction at its best! Highly recommend and support this rental team.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Crystal Lake, IL?
Enterprise Rent-A-Car offers a wide range of vehicles including standard cars, vans, and luxury cars to suit your rental needs.
Where is the Enterprise Rent-A-Car location in Crystal Lake?
The Crystal Lake Enterprise Rent-A-Car is located at 450 N IL Route 31, Suite 100, Crystal Lake, IL 60012.
What are the business hours of Enterprise Rent-A-Car in Crystal Lake?
The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 1:00 PM, and Sunday from 10:00 AM to 1:00 PM.
Can I make a reservation online for a rental car at Enterprise Crystal Lake?
Yes, you can reserve your rental car online via their reservation URL at enterprise.com/reserve.
What payment options are accepted at the Enterprise Rent-A-Car location?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Do they offer any special discounts or deals?
Yes, Enterprise offers great weekend rates and discounts for active military personnel.
Is Enterprise Rent-A-Car in Crystal Lake woman-owned?
Yes, this Enterprise Rent-A-Car location is woman-owned.
What nearby car rental agencies are close to Enterprise Rent-A-Car?
Alamo car rental agency is nearby, which could be an alternative option for rental car services in the area.
Are there dining options close to Enterprise Rent-A-Car in Crystal Lake?
Yes, Dunkin' and Jimmy John's sandwich shop are nearby and convenient if you want to grab a quick bite before or after your rental visit.
What nearby medical or rehabilitation facilities could be helpful if needed during my visit?
Nearby are several medical facilities including Northwestern Medicine Orthopaedics Crystal Lake, Kidney Care Center, and multiple doctors specializing in nephrology and orthopedics.