Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Crystal Lake, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Rte. 31 location today.
Location
Hours
Reviews
4.2
337 reviews
5 stars
234
4 stars
36
3 stars
12
2 stars
14
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting excellent service experiences.
Vehicle Condition
Several reviews mentioned issues with the cleanliness and condition of the rental cars, with some customers receiving vehicles that were dirty or had pre-existing damage.
Reservation Issues
Multiple customers reported problems with reservations, including not receiving the vehicle they booked and being charged unexpected fees.
Positive Experiences
Despite some negative feedback, many customers expressed satisfaction with their overall rental experience and indicated they would return.
- LSLynne Szymkowski4 days ago5.0Great to do business with. Very nice and professional
- JDJosh DenoeDec 18, 20251.0In May of 2024, I had to go to a funeral for my friend who passed away. I rented a Camry for the weekend. Not having much money, I didn't pay for the protection plan. The rental agent looked over the vehicle, and it was perfectly fine. I left with the vehicle on a Thursday and subsequently returned it on Sunday. When I returned with the vehicle, the rental agent claimed that I had left dents on the roof for which I was erroneously and falsely accused of making when I keep that rental vehicle in pristine condition. I was charged with $1600 worth of damages I wasn't responsible for causing. If I could give a lower than 1 star review I would. Stay away!
- SRSidney RodriguezDec 17, 20255.0Excellent customer service, the staff is very friendly.
- JLJ LDec 8, 20255.0The staff here is awesome!! Rented a car online for a last minute impromptu trip. A few minutes after reserving online, I got a phone call stating they didn’t have the vehicle I rented, so they upgraded my vehicle for free!! From pick up to drop off everything went smoothly. I would definitely rent from this location again.
- MIManuel IbarraDec 3, 20255.0We got rear ended in our Honda Pilot right before a weekend trip for a family wedding and were having a hard time finding an equivalent 8 seater. Clay and his team ended up getting us into a 15 passenger van within a few hours of contacting their location and were excellent to work with.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Crystal Lake, IL?
Enterprise Rent-A-Car offers a wide range of vehicles including standard cars, vans, and luxury cars to suit your rental needs.
Where is the Enterprise Rent-A-Car location in Crystal Lake?
The Crystal Lake Enterprise Rent-A-Car is located at 450 N IL Route 31, Suite 100, Crystal Lake, IL 60012.
What are the business hours of Enterprise Rent-A-Car in Crystal Lake?
The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 1:00 PM, and Sunday from 10:00 AM to 1:00 PM.
Can I make a reservation online for a rental car at Enterprise Crystal Lake?
Yes, you can reserve your rental car online via their reservation URL at enterprise.com/reserve.
What payment options are accepted at the Enterprise Rent-A-Car location?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Do they offer any special discounts or deals?
Yes, Enterprise offers great weekend rates and discounts for active military personnel.
Is Enterprise Rent-A-Car in Crystal Lake woman-owned?
Yes, this Enterprise Rent-A-Car location is woman-owned.
What nearby car rental agencies are close to Enterprise Rent-A-Car?
Alamo car rental agency is nearby, which could be an alternative option for rental car services in the area.
Are there dining options close to Enterprise Rent-A-Car in Crystal Lake?
Yes, Dunkin' and Jimmy John's sandwich shop are nearby and convenient if you want to grab a quick bite before or after your rental visit.
What nearby medical or rehabilitation facilities could be helpful if needed during my visit?
Nearby are several medical facilities including Northwestern Medicine Orthopaedics Crystal Lake, Kidney Care Center, and multiple doctors specializing in nephrology and orthopedics.