Need a rental car in Columbia, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Columbia location today.
Jason and Victoria received numerous positive mentions for their helpfulness and professionalism, contributing to a generally favorable customer service experience.
Vehicle Availability
Several customers reported issues with vehicle availability, including reserved cars not being ready or available upon arrival.
Wait Times
Customers frequently expressed frustration with long wait times for vehicle pickup, sometimes exceeding two hours.
Mixed Experiences
While many reviews praised the service, there were notable complaints about rude staff and unfulfilled reservations, indicating inconsistency in service quality.
Cleanliness and Condition
Some customers reported receiving vehicles that were not clean or had maintenance issues, impacting their overall satisfaction.
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chris campbell
Nov 9, 2025
1.0
They made up their own rules. Tried to get a rental car but I only had a debit card, not credit card. My mom was with me (we’re from out of state and trying to get back home) but they wouldn’t rent it to her because I was the one driving. Called corporate and they said that my mom just needs to say I’m her surrogate driver and that will work. But didn’t want to give them my business, so went down the road to St. Louis and had no issues. Save yourself the pain and just got little down the road to St. Louis and steer clear from this place.
DP
Dan Pelley
Nov 6, 2025
1.0
Don't waste your time unless you want to have a bad day. Then by all means go have a bad day here.
JA
Jeanine Armstrong
Oct 10, 2025
5.0
Jason at the Columbia Enterprise is always helpful and delightful. Definitely recommend.
GT
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Oct 8, 2025
5.0
Top notch experience. Jason helped me and he was awesome. Will be using them for my future needs.