Valvoline Instant Oil Change

4.4
398 reviews
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Business Details

1491 Vandalia, Collinsville, IL
62234, United States
(618) 346-4858
https://store.vioc.com/il/collinsville/1491-vandalia
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About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Collinsville.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
1491 Vandalia, Collinsville, IL
62234, United States

Hours

Reviews

4.4
398 reviews
5 stars
285
4 stars
53
3 stars
17
2 stars
7
1 star
36

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed reviews on service quality, with some customers praising professionalism and efficiency, while others reported poor service and mistakes leading to vehicle issues.

Staff Attitude

Generally positive feedback on staff friendliness and helpfulness, with specific mentions of employees going above and beyond to assist customers.

Efficiency

Many customers appreciated the quick service, although some experienced long wait times and disorganization during busy periods.

Upselling Practices

Customers noted a lack of pressure to purchase additional services, although some reported unwanted upselling or mistakes in service requests.

Customer Experience

Overall, customers expressed satisfaction with their experiences, highlighting the welcoming atmosphere and thorough explanations provided by staff.
  • BB
    Brooks
    Nov 8, 2025
    1.0
    Appears to be different crew than I am used to. Absolutely abysmal performance. Absolute lack of urgency. Multiple people standing around waiting to be told what to do next. 45 min wait in the bay and have just started on the 2nd vehicle (vehicle 1 was here, vehicle 2 arrived same time as myself). 5 visible employees and only 1 vehicle serviced at a time. Terrible.
  • DP
    Daiana Poblete
    Nov 3, 2025
    5.0
    Personal muy amable
  • RD
    Rachel Dye
    Oct 29, 2025
    5.0
    On the day I went, I was impressed by several things. The largest impression I was left with was the high level of professionalism, positivity, and teamwork amongst ALL staff that were working that day. It was respectful and it was clear all members believed in each others abilities. They problem solved together and communicated well and worked cohesively. This kind of respect, especially with women present in roles "not traditionally seen for women", was awesome to see and is how every business should aim to be! My CSR, William, was excellent, as well as Pauline, Landon and the ENTIRE crew that Saturday morning. This made my first experience one that encourages me to use Valvoline again. Their skills were top notch, and for a busy day and for the services I got done, I was impressed on the timeframe - I spent a lot more time at the dealer. I have a hectic life schedule right now and I need a service like this that was friendly, efficient, professional, and skilled. I got all of those things at my experience. I also appreciated NOT being sold other services! This whole Saturday crew deserves huge recognition from Corporate!
  • MT
    Marlene Tomaszewski
    Oct 25, 2025
    5.0
    Been coming here for almost 10 years. Staff is always friendly, quick service and gives suggestions on what may be needed with no pressure to purchase.
  • JH
    Justin Houberg
    Oct 14, 2025
    1.0
    I’ve gone here for years without issues, yesterday was different. I took my son’s car in for a routine oil change, everything seemed smooth until I was driving home and the car lost power, I couldn’t go above 20 mph, the throttle wasn’t working properly. I got home and popped the hood and the air intake hose was disconnected still, so the air was bypassing the filter that they checked for dirt and neglected to reconnect the hose. So I reconnected the hose and tightened the clamp figuring it would solve the issues. It did not! I took it back to Valvoline today and they cleared the code and basically said good luck. Now this car is throwing throttle error codes, and the throttle issues persists, and it never did this before this oil change. I understand people make errors, we’re human, but now I’m liable for someone else’s mistake??
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Frequently Asked Questions About Valvoline Instant Oil Change

What services does Valvoline Instant Oil Change in Collinsville offer?

Valvoline Instant Oil Change provides quick, stay-in-your-car oil changes in about 15 minutes, along with a wide range of preventive vehicle maintenance services for all types of vehicles.

What are the operating hours of Valvoline Instant Oil Change in Collinsville?

The service center is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 8:00 AM to 5:00 PM. It is closed on Thanksgiving (November 27, 2025) and Christmas (December 25, 2025).