Enterprise Rent-A-Car

Reviews

• TH

  Terry Hardy

  Apr 16, 2026
  5.0
  Staff was great. Car was premium and clean.
• MS

  Mark Swanson

  Apr 13, 2026
  5.0
  Great customer service!
• DD

  Daniel

  Apr 4, 2026
  5.0
  Vy and Ben were amazing! They were very courteous and attentive.Had a flat tire and was able to swap out with no issues. Made my children feel welcomed.
• NH

  Natalie Hafford

  Apr 2, 2026
  5.0
  I had amazing experiance, I rented an enconomy car and i had a few small concerns w/ it but BEN gave me excellent customer service and he took care of my concerns and made everything worth while . If you need to rent definitely choose Enterprise on Morgan St. in chicago !
• JM

  Joseluis Joey Martinez

  Mar 12, 2026
  1.0
  I rarely write reviews, but my experience at the Enterprise location at 318 S Morgan in Chicago was frustrating enough that I feel compelled to share it. Renting a car should be a straightforward process. Customers expect professionalism, clear communication, and basic courtesy. Unfortunately, my experience at this location was the opposite. From the moment I arrived, the atmosphere felt disorganized and unwelcoming. The staff seemed rushed and disengaged, and it felt more like customers were being pushed through the process rather than actually helped. I understand that rental locations can get busy, but that doesn’t excuse poor communication or dismissive customer service. The biggest issue during my visit involved the manager, Vy. Instead of stepping in to help resolve the situation or provide guidance, she came across as dismissive and frankly rude. When I asked basic questions about the rental process and the inconvenience I was experiencing, her responses made it seem like I was somehow at fault for not already knowing how their internal procedures work. As a customer, that’s incredibly frustrating. Most people renting cars don’t work in the rental industry. If something unexpected happens, customers naturally ask questions. Instead of explaining things calmly or trying to help resolve the situation, the tone felt defensive and condescending. The most unbelievable moment came when I asked for the corporate customer service number so I could speak with someone about the issue. Instead of simply providing it, which would have taken a few seconds, Vy told me to Google it myself. Think about that for a moment. A manager at a customer-facing business telling a customer to go search online for the company’s customer service number rather than providing it. That response alone perfectly summed up the level of customer care I experienced at this location. Good customer service isn’t just about policies — it’s about how those policies are communicated and handled. Even when a situation can’t be fixed immediately, a professional manager should still show empathy and try to help. Unfortunately, that mindset seemed completely absent here. Instead of hearing something like “I understand why that’s frustrating, let’s see what we can do,” the interaction felt like I was being blamed for the inconvenience and brushed off rather than helped. Managers set the tone for an entire location. When the manager behaves in a dismissive and unhelpful way, it reflects poorly on the entire operation. What surprised me most is that Enterprise as a brand promotes itself as being customer-focused and reliable. Many people choose Enterprise because they believe the company values professionalism and service. Based on my experience at this location, that reputation is not being upheld. By the time I left, I wasn’t just frustrated about the situation itself — I was disappointed by how it was handled. The entire interaction could have been resolved with a little patience, basic courtesy, and a willingness to assist the customer. Instead, I left feeling like my concerns didn’t matter and that helping the customer simply wasn’t a priority. I hope someone from Enterprise corporate takes the time to read reviews like this and looks into how this location is being managed. Experiences like this don’t just affect one customer — they damage trust in the brand as a whole. Because telling a customer to Google the company’s customer service number themselves is not what anyone expects from a business that claims to value customer service.

Frequently Asked Questions About Enterprise Rent-A-Car