SIXT Rent a Car Chicago South Loop

Reviews

• TC

  Tim Calloway

  2 days ago
  1.0
  Stay away from this location. Posting on behalf of a colleague: He prepaid for a rental through Expedia, but when he arrived, Sixt on Wabash refused to release the vehicle, claiming they don’t accept credit cards from his issuing bank- even though Expedia had already processed it. They never attempted to run the card, yet later gave Expedia incorrect information about the name on the card and available funds. Extremely unprofessional. He is filing a complaint with consumer protection agencies.
• SL

  Sandra Maduro Lopez

  2 days ago
  1.0
  Discriminatory Practices and Poor Customer Service My colleague prepaid for a rental car through Expedia, but when he arrived to pick it up, Sixt refused to release the vehicle because they said they do not accept credit cards from his issuing bank. They also refused to issue a refund and reported incorrect information to Expedia, claiming the card was not in his name and that it lacked sufficient funds, despite the fact that the card was never even swiped or processed. This experience felt discriminatory and unacceptable. A complaint with the FTC and Chicago consumer protection agencies is currently being filed.
• PM

  Patrick D. Malloy

  3 days ago
  1.0
  I had a horrible experience trying to rent a car. We reserved and prepaid for a luxury vehicle and they didn’t have it. The incompetent people who work there couldn’t resolve the issue by simply finding another car, moreover they were extremely rude. I attempted to resolve the situation by calling customer service and they were equally incompetent (and rude). Save yourself time and hassle by avoiding this place at all costs.
• AN

  Ahmed Noor

  Nov 17, 2025
  2.0
  Had a bad experience with them, rented a car about a week in advance, come day of pick up they said the car I wanted wasn't available and I had to settle for something $120 more expensive than what I booked. Because when signing I had "agreed to a similar vehicle if the one I wanted wasn't available" which also apparently means I had agreed to pay whatever price they quote at the time of pickup. Unfortunately, I already had a hotel booked at my destination and wasn't in a position to shop around last minute otherwise I would have. This is price gouging and wholly unethical. What's possibly worse is the car (although in the luxury category) hardly had a functioning Bluetooth audio system which kind of makes for a terrible, music-less, soulless road trip. That was my second experience renting at this location. The first time they also charged me at pick up time for the gas refill even though I explicitly said no to that. Thankfully they refunded me after my passenger noticed and spoke up. I tried to chalk it up to an honest mistake but after my most recent experience I have to believe these are deliberate tactic to nickel and dime unsuspecting customers. Will not be coming back and would advise anyone looking to rent from them to be extremely cautious and analyze receipts closely.
• SG

  Susanne Margat Gustavsson

  Oct 30, 2025
  5.0
  Rented here yesterday, highly recommend and suggest anyone to use this company. Easy pick up and super friendly staff. Lionel helped us, thank you for your pointers and recommendations. 5/5 without a doubt. Car was spotless and a dream to drive.

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