Penske Truck Rental

Reviews

• GD

  Gina D

  Apr 30, 2021
  1.0
  The absolute worst service I’ve ever experienced for moving. I reserved a truck a week in advance, the guy working at this location eventually shows up (25 minutes late) and tells us “oh, your truck is at a different location.” He proceeded to throw in a very snarky “you’re really lucky, this is the last 22 foot truck we have”. I showed up at the other location, Penske had none of the equipment (dolly, furniture pads) that I reserved. The truck was also not at the second location I was sent to.
• MC

  Matthew Craig

  Jul 15, 2019
  1.0
  Made reservation for truck at this location one month before move date. Arrived at location and no truck/no employees. Was sent to another Penske location 20 min away, but that location did not have furniture pads (as reserved) for truck. Very poor customer service.
• CS

  Clyde Stansbury

  Aug 3, 2016
  1.0
  Posted longer review at Penske location at Addison and Kimball, but this was the original location I was set to pick up my truck. I set a reservation which they changed the location the day before and after showing up to the new location and several phone calls with Penske customer service, it turns out they didn't have a truck for me even though I had my reservation confirmed 3 times. Due to this company, I had to overstay my welcome at my old apartment and rush to move the next day. Do yourself a favor and use U-Haul