Penske Truck Rental

Reviews

• IM

  Ian McGuire

  Sep 1, 2024
  1.0
  This was the worst experience I’ve ever had as a consumer. I had a confirmed reservation, card on file, and showed up to the office and it was locked. An employee showed up after 25 minutes and told me “I had no chance of getting a truck today”. He proceeded to laugh that I made the reservation the day before and said I was on “a waitlist”. I had a fully confirmed, guaranteed reservation. I will be telling my friends and family to avoid Penske like the plague. Awful awful awful
• RB

  Ray Barry

  Jul 31, 2023
  1.0
  This business does not exist. Its a bar. Opens at 4pm. Doors locked, lights off, no humans. Don’t go there.
• GD

  Gina D

  Apr 30, 2021
  1.0
  The absolute worst service I’ve ever experienced for moving. I reserved a truck a week in advance, the guy working at this location eventually shows up (25 minutes late) and tells us “oh, your truck is at a different location.” He proceeded to throw in a very snarky “you’re really lucky, this is the last 22 foot truck we have”. I showed up at the other location, Penske had none of the equipment (dolly, furniture pads) that I reserved. The truck was also not at the second location I was sent to.
• CS

  Clyde Stansbury

  Aug 3, 2016
  1.0
  Posted longer review at Penske location at Addison and Kimball, but this was the original location I was set to pick up my truck. I set a reservation which they changed the location the day before and after showing up to the new location and several phone calls with Penske customer service, it turns out they didn't have a truck for me even though I had my reservation confirmed 3 times. Due to this company, I had to overstay my welcome at my old apartment and rush to move the next day. Do yourself a favor and use U-Haul

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