National Car Rental

Reviews

• NB

  Nikki Bester

  1 day ago
  5.0
  During a business trip, I had to rent 2 vehicles (1 planned and 1 surprise rental after a canceled flight). I have used rentals before, but never with National. I was astounded by their business strategy, their friendliness (at every point of contact) and their willingness to go the extra mile EVEN when one of my issues was technically my error. I interacted with 5 employees throughout these rental experiences and they were ALL extra friendly and in some cases INSISTENT on overcoming even the smallest issue. This 'surprise and delight' business model is what brings customers back. THANK YOU! Highly recommend. I worked with agents at PHX, ORD and MSN airports on this trip.
• JC

  Jona Crawford

  2 days ago
  5.0
  My experience with national at Chicago O'Hare was amazing! Walked straight to the car and checked out through the drive-thru quickly. My return flight was canceled and rebooked so many times but national was a true hero. The app allowed me to reschedule my drop off multiple times without penalties. The staff at drop off was nothing short of courteous, professional, and even rather funny. It made the whole situation easier to navigate.
• NH

  Nancy Hollis

  2 days ago
  5.0
  National Car to the rescue! Our flight Chicago to Moline was cancelled due to sever thunderstorms. I called National and booked a one-way rental. The customer service was excellent. The agent in the airport booth was so friendly and quick. We were on our way in minutes. Between the reservation agent on the phone, the airport experience and the return at the counter - all National representatives were exceptional! Our car was perfect!! Kudos to National Car!!!
• PS

  Philip Suarez

  3 days ago
  5.0
  Exceptional car hire facility at O'Hare. The ease and breeze of pick up and drop off like I've never experienced before. The staff were super nice, at drop off the young staff were so nice and professional. No nonsense mysterious scratches or damages that some like to do. The choice of cars was also excellent. I had Premium Special and had option of Genesis or BMW. Car was super clean. Definitely recommend National while staying in Chicago.
• ND

  Nick Defeekio

  Feb 27, 2026
  5.0
  I had a fantastic experience with National Car Rental at the new rental car facility in Chicago. The entire process was incredibly smooth from start to finish. After a quick and easy check-in, I was able to walk straight to the lot and choose the exact car I wanted — no waiting around or unnecessary paperwork. The new facility is modern, well-organized, and clearly designed to move customers through efficiently. From arrival to driving off, I was on the road in less than 10 minutes. It honestly couldn’t have been easier. I’ll definitely continue using National whenever I’m in Chicago!

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