Business Details
About
Car Rental AgencyNational Car Rental
Skip the counter when you rent a car with National in Chicago. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Chicago today!
Location
Hours
Reviews
4.4
421 reviews
5 stars
309
4 stars
49
3 stars
15
2 stars
13
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, particularly managers like Thomas and Mikyl, received high praise for their helpfulness, friendliness, and professionalism, contributing to a positive rental experience.
Efficiency
Many customers noted quick and efficient service, with fast pick-up and drop-off processes, although some reported long wait times during busy periods.
Vehicle Availability
While most customers appreciated the vehicle selection, there were complaints about cars being unavailable or not matching reservations, leading to frustration.
Location Issues
Several reviews mentioned difficulties finding the location and navigating the entrance, particularly on weekends, which detracted from the overall experience.
Mixed Experiences
While many customers had excellent experiences, some reported significant issues with service and vehicle availability, indicating inconsistency in performance.
- MKMaryn KuiperDec 31, 20255.0Tom is always SO helpful! He is extremely friendly, kind, and courteous! He always has a positive attitude and his helpful service is always why I come back to this location!
- KTKermit TylerDec 23, 20255.0Thomas is always so helpful! Fast, efficient, does everything he can to get me out of there as fast as possible.
- ZBZach BeltonDec 22, 20255.0I dropped my car off after a one way rental, which I changed from O’Hare to this downtown location. The National personnel onsite were kind and accommodating. I appreciated their high level customer service and helpfulness through the process. I recommend renting through this location.
- GSGabe SuarezDec 21, 20255.0The selection of cars can be limited, but the staff is great, and this location is convenient to downtown. I can usually get in and out in less than 10 minutes.
- CBCaira ButtonNov 30, 20255.0Amazing team! They went above and beyond for me on thanksgiving weekend. I left my laptop in the rental car, and when I came back to get it, they drove me 10 stories up to get it back, even though it was chaos with a building fire nearby and so many people doing returns. I am so grateful!!!
Frequently Asked Questions About National Car Rental
What are the operating hours of National Car Rental in Chicago?
National Car Rental in Chicago is open Monday through Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 3:30 PM, and Sunday from 7:00 AM to 5:00 PM.
Where is National Car Rental located in Chicago?
National Car Rental is located at 203 N La Salle St, Chicago, IL 60601.
What types of car rentals does National Car Rental offer in Chicago?
They offer economy car rental, luxury car rental, and general car rental services, along with airport pick-up.
How can I skip the counter when renting a car at National Car Rental Chicago?
You can skip the counter by using the National app with the Emerald Club program, allowing you to choose any car in the aisle and manage your rental.
What payment options are accepted at National Car Rental in Chicago?
They accept American Express, Visa, MasterCard, Discover, cash, and check as payment options.
Are there any special offers available at National Car Rental Chicago?
Yes, you can find special offers on car rentals by visiting their specials page at https://www.nationalcar.com/en/car-rental/specials.html?mcid=yext:245709.
Which nearby transit or travel services can help me reach National Car Rental Chicago?
Avis Car Rental is nearby and provides additional car and truck rental options, and Ride in Bliss offers limo and taxi services for convenient transportation to National Car Rental.
What dining options are close to National Car Rental in Chicago for before or after my rental?
Sidebar Grille, a restaurant and cocktail bar, and Dunkin', a coffee shop and bakery, are nearby and excellent places to grab food or drinks around your rental time.
Are there any legal or professional services near National Car Rental Chicago?
Yes, there are several nearby law offices such as The Deratany Firm and Driscoll Law Group, plus professional IT and consulting services like Digital Ninja Consulting close to National Car Rental.
Since when has National Car Rental been established?
National Car Rental was established in 1947, providing decades of car rental service.