LAZ Parking - Presidential Towers Garage

Reviews

• KS

  Kirti Sarangdhar

  Nov 12, 2025
  1.0
  Unfortunately I’m forced to give one star here but I wouldn’t have even done that. I have used the garage for 4 years and a month before I moved informed their team that I would need to move out the mid of next month. Their revenue department rep told me that it would be possible to adjust my invoice before the invoice posted for that month and she asked to email her. I emailed her and waited for a response just to find out that she never helped to adjust my invoice in time and I was charged for parking the entire month. Even for half the month that I didn’t park there. These people are unhelpful and scammers. When I asked if I could be refunded their team said they couldn’t do that. Absolutely abysmal experience with LAZ Laprking. I deserve a refund because as a customer took the right actions to inform my move out to their team!
• AN

  Aishwarya Nayak

  Mar 2, 2025
  1.0
  Absolutely the most annoying parking garage in Chicago. I live in PT and didn’t have a choice but to take this parking garage. The payment options are so messed up, they have an additional $25 fee if you pay through credit card, but if you add your bank account details in the portal and put it on auto pay, it still doesn’t work. Because of this for 4 months I’ve been paying the extra $25/month. Their portal is the worst ever I’ve seen and absolutely rude folks who don’t help you in case of issues. People in the garage are rude and don’t help at all.
• EF

  Ethan F

  Jan 28, 2025
  1.0
  Nice to buy through the application provided but too stupid to put an extended feature in only to go get your car leave re-purchase a new ticket drive back in what kind of Microsoft Outlook express BS is this
• DS

  Dillon Sharp

  Oct 11, 2024
  1.0
  Do NOT park here. There are MUCH cheaper and user friendly options within a block including street parking and the spot hero app. The customer service is unavailable at night. Guests of Presidential Towers are afforded a guest rate, however the system to make use of this is obscured (not in the resident portal as we are told but instead at the BOTTOM of the login page). We were told by the doorman we could work with the garage during office hours to apply the guest rate; this is not true, LAZ will refuse to honor these rates once you have taken a ticket. Rates are absurd: Parking over 10hrs is $46. I implore you, park anywhere else. If that wasn’t enough- I have also witnessed the gates/payment systems breaking and a line of 20+ cars trapped and being refused exit until they could fix the system (I did not stick around to see how long this took).
• JX

  J X

  Feb 15, 2024
  1.0
  Management is chaotic. Website doesn’t work. Blocked out of no reason. No one takes care of you out of business hours.

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