LAZ Parking - Axis Garage

Reviews

• JJ

  John

  4 days ago
  1.0
  This garage is disgusting. I don’t think they have ever cleaned it. I don’t know how they charge as much as they do in this garage. It took me almost 40 minutes to get out the other day because so many people were parking to be by the lakefront when the weather was nice and it just is the worst. You are much better off paying to park at the hotel next-door or across the street at 680 N. Lake Shore Dr. Don’t park in this garage. There is nobody around if you have issues.
• YK

  Yusuf Koseli

  Feb 15, 2026
  1.0
  Parking is atrocious. Unless your car is literally a Smart or Mini or a motorcycle, it’s next to impossible to use this place as a functional lot. Leaving the parking with minivan was hell
• AS

  Amber Schroeder

  Dec 15, 2025
  2.0
  I live in the building attached to this garage. It is nice because it is a garage, the door is closed most of the time, it is tight to menuever around as spots are tight. I had 2 monthly parking spaces and am very disappointed in the inability to get a response from anyone. I was quoted 400 /month and was charged 537 for several months, reached out via email, left voicemail and never a reply. Now for the last few months they're charging 437. 3 weeks ago I reached out to cancel one of my two spots and still no response. There have to be other garages with people who realize what they provide is a service and won't lock you in and take money which was not agreed upon.
• MN

  Michael Nguyen

  Jul 11, 2024
  1.0
  I have been a monthly parker here for 2 years living in the Axis building and I just want to warn other residence so they do not go through the same experience. It really has to be one of the worst garages ever with some of the most unhelpful people, and it's unfair that you really don't have a choice but to park there. Spaces are EXTREMELY tight. They guarantee you that you will have a spot (as an apartment resident), but this is not true. When it comes to charging you with violations, they are on top of their game. When it comes to helping you resolve issues, nothing works (phone number and extension no long in service, emails sent to what is stated on their website will return an error, and the LAZ employees in the office don't even know what to do). Here's an Example. On May 31 2024, an employee went around handing out tickets to everyone like crazy. They charged all the cars that were even just slightly on the line. Remember, spaces are tight (and i think every resident at the Axis would agree with this). They charged so many cars in the garage a $50 fee per day, with nowhere on the ticket to pay. You can go to their website, but it is the wrong site to pay. So you finally get an official notice in the mail over a month with the correct link to pay. However, you get hit with an extra $25 late fee because it's been over a month, but you had no idea where to pay. The letter tells you that you have 60 days from the notice to appeal. It will literally say on the website that you can no longer appeal because it is past the 60 day period when it's only been 35 days. I honestly think they do this because sooner or later, they know you'll give up and just pay the fee, even though you pay $260 a month for a monthly subscription.

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