Business Details
About
Volvo Dealer
Visit Howard Orloff Volvo to experience our large selection of new and pre-owned Volvo luxury SUVs, sedans, crossovers, and wagons. As an authorized Volvo dealer we are dedicated to meet all of your automotive needs, including sales, service, parts and accessories. We also offer competitive lease and finance programs. Located in Chicago, you can find our authorized Volvo dealership at 1921 North Paulina Street (Just off the Kennedy Expressway at Armitage).
Location
Hours
Reviews
4.3
379 reviews
5 stars
286
4 stars
33
3 stars
9
2 stars
6
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the dealership's staff for their professionalism, attentiveness, and genuine care, highlighting specific employees who went above and beyond.
Sales Experience
Numerous reviews noted a positive car-buying experience, with salespeople being described as knowledgeable, low-pressure, and accommodating.
Service Issues
Several customers expressed dissatisfaction with the service department, citing long wait times, unresolved issues, and poor communication.
Mixed Feedback on Repairs
While some customers reported satisfactory repairs and maintenance, others raised concerns about overcharging and inadequate service.
Community Engagement
The dealership was recognized for its commitment to the community and customer care, with many customers feeling valued and respected.
- AEAdam EnxingNov 13, 20255.0Bill and team is amazing!
- GRGrisel ROct 24, 20255.0By far the best customer service I have experienced. They truly care about their community. I am beyond impressed and satisfied with their attention to detail. I highly recommend!
- TDToya DoddOct 23, 20251.0Review for Howard Orloff Volvo – General Manager Bill Grzesinski I am writing to share my experience with General Manager Bill Grzesinski at Howard Orloff Volvo. I want to start by acknowledging and appreciating the refund of one hour of labor that he provided as a goodwill gesture after I raised concerns about my service charges. That was a considerate step, and I do recognize the effort to make things right in that regard. However, I was deeply disappointed by the email I later received from Mr. Grzesinski in response to the honest feedback I shared in my customer survey. In his message, he expressed disappointment with my comments and even suggested that I should take my future business elsewhere because I rated my experience a 7 out of 10. I found his tone to be unprofessional, dismissive, and inappropriate for someone in a leadership role representing a luxury brand. As a paying customer, I believe I have the right to share my genuine experience without fear of being criticized or made to feel unwelcome. While I truly appreciate the refund and the initial effort to resolve my concern, no customer should receive a disrespectful or defensive message for providing honest feedback. I hope Howard Orloff Volvo takes this matter seriously and ensures that all customers—regardless of their survey responses—are treated with respect, professionalism, and appreciation. This is the email he send me: I've reviewed your recent survey and feedback, and I want to be very clear — I’m disappointed by your comments, especially considering the efforts our team made to address your concerns, including refunding one hour of labor as a goodwill gesture. Our records show the repair was properly explained, approved, and completed as authorized. Despite that, you chose to rate your experience a 7 and imply we were not transparent. That is not an accurate reflection of the service provided. Given your continued dissatisfaction, and my conversation to you on what we needed from this survey, I believe it’s best you take your future service needs to another dealership. We stand behind the integrity of our work and our team, and we prefer to do business with customers who value that commitment.
- JRJorge ReyesOct 16, 20255.0It was a pleasure working with Luis Savio. He, Brian, and the entire Orloff team made the process seamless from start to finish. Grateful for their professionalism and happy to be a repeat client. Went electric this time!!
- JGjohn gorrOct 9, 20255.0Luis was great to work with. No pressure on the sales floor and allowed me to drive a car several times. Provided options and went above and beyond to assist with the process.
Frequently Asked Questions About Howard Orloff Volvo Cars
Where is Howard Orloff Volvo Cars located?
Howard Orloff Volvo Cars is located at 1924 N. Paulina Street, Chicago, IL 60622, USA.
What are the regular business hours of Howard Orloff Volvo Cars?
The dealership is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
What types of vehicles does Howard Orloff Volvo Cars offer?
They offer a large selection of new and pre-owned Volvo luxury SUVs, sedans, crossovers, and wagons.
Does Howard Orloff Volvo Cars provide financing and leasing options?
Yes, competitive lease and finance programs are available at Howard Orloff Volvo Cars.
How can I contact Howard Orloff Volvo Cars for sales inquiries?
You can contact sales via email at Sales@orloff.com or call their main phone number at +1 773-227-3200.
Does Howard Orloff Volvo Cars provide automotive repair and parts services?
Yes, as an authorized Volvo dealer, they provide sales, service, parts, and accessories for Volvo vehicles.
What is the website where I can find more information or current offers?
You can visit https://www.howardorloffvolvocars.com/ for more information and current offers.
Which nearby car dealerships could I visit along with Howard Orloff Volvo Cars?
Nearby car dealerships include Howard Orloff Jaguar/Volvo, Jaguar Chicago, Land Rover Chicago, and Jaguar / Land Rover, providing a variety of luxury vehicle brands.
What nearby dining options are available around Howard Orloff Volvo Cars?
Nearby dining options include Jane's (American restaurant), Riverside Cafe (breakfast and brunch), Mable's Table (steakhouse), Bucktown Pub, and The Hurley Tap (sports bar and Tex-Mex).
Are there any nearby transportation or rental services for customers visiting Howard Orloff Volvo Cars?
Enterprise Rent-A-Car is close by, offering rental vehicles for customers who need transportation while their car is serviced or for other needs. Also, the nearby Divvy Station provides bike rentals for local travel.