Gerber Collision & Glass

Reviews

• CC

  Corinne

  Dec 18, 2025
  1.0
  I brought my car here after being rear ended because this shop was recommended by my insurance. At drop off, I was told repairs would take three to five days. That sounded reasonable, so I left my car. Once they actually opened the car up, the timeline suddenly changed to seven to nine days. Factoring in weekends, that meant closer to nine to eleven days without a vehicle. When I asked why the estimate changed, the only explanation I got was “the estimate changed.” No acknowledgment that the original timeline was unrealistic, no apology, and no ownership. If there was any chance the repair would take over five days, they should have been honest upfront and said a week. When I gave that feedback, it was brushed off entirely. When I finally picked up my car, I noticed all of my belongings from the trunk had been piled onto the back seats. While putting everything back, I discovered the rear right seat lift lever was loose and no longer functioned the same way as the left side. The first employee I mentioned this to immediately implied it was not their fault. A second employee admitted something was wrong and even confirmed the behavior based on his own car. Then a third person, likely a manager, dismissed the issue again and said “sorry” oh and “if I wanted to involve insurance, I could.” The overall experience was frustrating and unprofessional. Between the misleading timeline, the refusal to acknowledge valid feedback, and the damage discovered at pickup that no one wanted to take responsibility for, this shop showed a serious lack of integrity and customer care. There are many body shops that communicate clearly and stand behind their work. I would strongly recommend choosing one of those instead.
• RS

  R S

  Dec 1, 2025
  5.0
  Great job on my Toyota rav 4 2017
• JC

  Jamie Clemmons

  Nov 24, 2025
  5.0
  Fast and professional
• NO

  Nick Olson

  Sep 26, 2025
  2.0
  I made an appointment to bring in my vehicle for an estimate at two o'clock. I arrived a couple minutes before two and filled out a form with the same information I provided online when I made my appointment. Another customer walked a minute or two behind me also stating that they had an appointment. An individual came out and called the other customer up before me. They told me after twenty minutes they would be with me shortly. I interacted with three different people who all made me feel like I was at the DMV. After waiting for thirty minutes I asked what the point of letting someone make an appointment was and walked out. Do yourself a favor and look for alternative options.
• RM

  Renee M.

  Sep 12, 2025
  5.0
  Amazing service from start to finish!! Highly recommended.

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