Gerber Collision & Glass

Reviews

• MC

  Michael Cover

  3 days ago
  1.0
  I brought my 2024 Lexus TX to the Irving Park Gerber Collision & Glass location in early September for repairs to the front and rear passenger-side doors and the rear quarter-panel area. They initially kept the vehicle for about a week and a half, and even longer because they apparently had trouble reassembling and calibrating the vehicle. After putting it back together, all the dashboard lights came on, and they had to wait through the weekend for someone to come out and recalibrate it. I wasn’t too concerned about the extra time since I had a rental, and I just wanted the repairs done properly. When I picked the vehicle up the first time, during the inspection I noticed some odd marks on the repaired area—almost like marker or tape residue—that they had to buff out before I left. I also now realize that some of the actual damage wasn’t obvious at the time because there was a thin layer of road debris and dirt on the bumper. Even though they said they had washed the vehicle before I picked it up, certain areas still had dirty spots that blended in with the repairs, which made it harder to see the issues clearly. At the time, I assumed it was just dirt from the test drive, but looking back, it didn’t make sense for the car to be both “washed” and still dirty. About a week later, when I finally had time to inspect everything closely, I noticed the rear bumper was popping out. The clip behind the bumper was visibly broken. The paint between the bumper and the quarter panel was chipping, and another lower panel on the quarter panel also had chipped paint. I brought the car back and showed them the problems. They said they’d order the part needed. When they later called and told me to come in on a Monday, I arrived only to find out I wasn’t on their schedule, and the part they ordered had gone missing. They had to reorder it, and I had to reopen the claim with State Farm because the paint damage required additional repairs. Once the part finally arrived, I brought the vehicle back again. They reattached the bumper, but it felt like a temporary fix—there was no proper movement, and it seemed forced into place. None of the paint issues were addressed. Worse, there was now a new door ding on the rear passenger door—the same door they had already repaired. Their “fix” left the vehicle in worse condition than before. This would have been the third time leaving my vehicle with them, and I no longer felt comfortable. State Farm had already told me that if issues continued, they could tow the vehicle to a different shop. I spoke with the manager, who explained that the entire staff from the time of my initial repair was no longer there, but that didn’t excuse the complete lack of communication or process. Every time I called, no one knew the status of my vehicle. They had no tracking system for open issues, parts, or follow-up repairs. Ultimately, I worked with State Farm to move the repair to another Gerber location—Elmhurst—where everything was finally resolved correctly and professionally. I chose Gerber because I’ve used them before and they’re widely recommended by insurance companies, but this Irving Park location was by far the worst experience I’ve had with any auto body shop. The quality of work, communication, and customer service were extremely poor. Even the lobby reflects the lack of pride and professionalism. The carpet is always dirty—exactly the same (or worse) from the day you drop off your car to the day you pick it up. They don’t clean or maintain their waiting area at all. Compared to other Gerber locations that keep their facilities clean and presentable, this one looks neglected and unprofessional. I waited to write this review until the entire situation was fully resolved. Today is November 21st, and I finally picked up my vehicle—properly repaired—from Gerber Collision in Elmhurst. Only now that everything is complete can I fairly say: I would not recommend the Irving Park Gerber Collision & Glass location.
• DD

  Damir Dikic

  Nov 12, 2025
  1.0
  My car was in their shop for 7 weeks for repairs that were supposed to take 2 weeks. I only got updates after contacting the corporate office, which was useless. I had to visit in person just to check on progress. When I finally got the car back, the work was incomplete, the wheel wasn’t even balanced, and I had to pay another shop to fix it. Corporate promised interior detailing since nothing was protected during repairs, but that never happened. The manager even said they’d do the detailing if I gave them 5 stars. Unprofessional, dishonest, and not worth your time.
• EM

  Edwin Morales

  Oct 7, 2025
  1.0
  I've used this gerber in the past and was a good experience. However this time was extremely disappointing. While my wife and I keep up with the status of our car we were continously mislead with wrong information as far as the date our car would be done. Until the point my wife thought it be another week while I was told it was ready for pick up. So we go to get the car and yeah the damage was repaired however I noticed additional damage to my car done under their care. After being out a car for a month I then had to leave it for another week they provided me with a compact car all while original car is a suv with a 3rd row. So the week with the compact was frustrating to deal with. Also leave on a block where you have to have a parking permit. I caught a ticket with the rental they provided me reached out to the shop to inform them and was told they would cover it. Over a week later I get mail saying ticket not paid so I call the shop. Shop then tells me their not paying it, at this point im upset because I was told it would be covered so im being mislead again. Im then told they will tell their manager and get back to me. Over a week passes no call back. I then call get forwarded to voicemail. Another week passes I call again and get a voicemail again. They could just initially told me there weren't going pay it instead of telling me they were, then leading me on for weeks saying they would call me back. I paid the ticket myself and I will not be returning back to gerber. Bad customer service and even worst with given you correct information.
• NV

  Nina Villasenor

  Aug 11, 2025
  5.0
  Second time at this location. Was happy with the customer service and the work completed
• MT

  Marcus Thomas

  Aug 30, 2024
  5.0
  My car was sideswiped by a hit-and-run driver this morning. Took my car in for an estimate. The Estimator "Zach Tripoli "did an amazing job buffing out the damage.

Frequently Asked Questions About Gerber Collision & Glass