Exotic Car Collection by Enterprise

Reviews

• MA

  Miguel Ángel Alcalá

  Sep 27, 2024
  1.0
  I made a reservation for 300 USD, at the time of payment they did not respect the unit and I had to pay at least double for all the extras and additional fees they charged.
• MM

  Mark Malewski

  Aug 24, 2024
  1.0
  They didn’t have the vehicle that we reserved / rented (Nissan Rogue) and instead gave us a 8+ year old Nissan Versa that smelled like wet dog. Extremely nasty and dirty vehicle with over 60,000 miles on it. Very nasty, wouldn’t recommend.
• AH

  A. H.

  Mar 10, 2024
  4.0
  I had checked in via app/online. Easy pickup process once at the location. Free upgrade to a full size vehicle (Malibu), the car itself wasn't cleaned well, looked like previous renter took it on a dirt road. No issues for the 1400 plus mile trip I used it for.
• DD

  Diana Dravis

  Oct 19, 2020
  1.0
  I can't overstate how poor the customer service is (or this location may not exist?!?). We had a confirmed reservation that involved delivery of the car to us, and when we called multiple times in the days leading up to our reservation we only got a voicemail saying the mailbox was full. When our confirmed delivery time came and went we tried calling and got the same full mailbox every time. We spent hours on the phone with Enterprise's general customer service line, while rep after rep unsuccessfully tried to reach this location. One even told us this location "does not have a phone" which is insane. Call after call resulted in 1) the call being dropped around the 30 minute mark, or 2) a promise to reach this location and contact us (we never heard from anyone). We eventually arranged to pick up a car from a different location, still never having spoken to anyone here or learned what went wrong. We left detailed feedback through the corporate site and after replies from multiple people who obviously had not even read our emails, were finally told a manager from this location would reach our. To our SHOCK (/s), nobody has contacted us. Appallingly bad customer service from everyone (except the Uptown location we actually got a car from, they were great, go there instead).

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