Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Chicago, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Millennium Park location today.
Location
Hours
Reviews
4.1
298 reviews
5 stars
195
4 stars
34
3 stars
16
2 stars
9
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness and professionalism, particularly highlighting individuals like Zach and Connor.
Reservation Issues
Several reviews mentioned problems with reservations, including cars not being available despite prior bookings, leading to significant inconvenience.
Cleanliness and Vehicle Condition
There were complaints about the cleanliness of the vehicles, with some customers receiving cars that were not adequately cleaned or maintained.
Efficiency
While some customers experienced quick and efficient service, others reported long wait times and chaotic experiences during peak times.
Mixed Experiences
Overall, feedback was mixed, with some customers expressing satisfaction while others reported serious issues that affected their rental experience.
- TSThe Go JJ Go ShowJan 4, 20265.0I have been coming to this 537 N Loop W location for 5+years. The manager staff under the leadership of Patrick, are very knowledgeable and helpful. Zack and Joel were had phenomenal customer service and made the process enjoyable.
- ACAmber CoburnJan 4, 20265.0Shout out to this Enterprise location! Service was great, process was quick and easy, would definitely rent here again 🙂
- AMAdrian MarquisDec 22, 20251.0It seems that despite your account being tied to a rental reservation, they have no way to apply points to your rental rather than pay out of pocket at time of pickup. In addition, the car I was given shouldn't have even been on their lot, I felt like I had just borrowed someone's seven year old car which hadn't been cleaned inside or out in months. The interior was filthy: greasy fingerprints all over the touchscreen and console, the steering wheel and virtually everything I touched was tacky/sticky, crumbs/debris in the door handle, and the interior of the windshield was just a cloudy mess. The windshield wipers didn't really work at all and on a 20º day in winter, that's just downright dangerous. I wouldn't just avoid this location, I might just avoid Enterprise altogether if this is their version of quality at top-dollar rates.
- CMCal McGrattanDec 21, 20255.0Ryan provided amazing customer service helping me rent a car. Thanks so much Ryan. An asset to Enterprise! 10/10
- MDMagby DesignDec 10, 20251.0Stop misleading customers. Yesterday I negotiated a good price with a representative, but a con young man pretends it was a mistake when I come this morning to pick up the car. And both start talking about thing they never told me during the negotiation to make me pay almost double the initial price. Stop hoping everyone would let it slide and just give you the money.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is the Enterprise Rent-A-Car location in Chicago?
Enterprise Rent-A-Car is located at 20 E Randolph St, 3rd Floor, Chicago, IL 60601.
What are the operating hours for Enterprise Rent-A-Car at the Millennium Park location?
The location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 2:00 PM, and Sunday from 10:00 AM to 4:00 PM.
What types of rental vehicles are available at Enterprise Rent-A-Car in Chicago Millennium Park?
They offer a wide range of vehicles including rental cars, vans, auto rentals, and luxury car rentals.
How can I make a reservation for a rental car at Enterprise Rent-A-Car Millennium Park?
You can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/il/chicago-millennium-park-15kb.html or call +1 312-251-0200.
Does Enterprise Rent-A-Car offer any discounts or special programs?
Yes, they offer discounts for active military members.
What payment options are accepted at Enterprise Rent-A-Car in Chicago?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Which nearby parking options are available if I visit Enterprise Rent-A-Car at Millennium Park?
Nearby parking options include Wabash-Randolph Parking Garage and Wabash Randolph Self Park, both conveniently located for your visit.
Are there any cultural attractions near Enterprise Rent-A-Car in Chicago?
Yes, The Joffrey Ballet and the Grainger Academy of The Joffrey Ballet are close by, perfect to explore before or after renting a car.
What dining options are near Enterprise Rent-A-Car at Millennium Park?
Nearby dining includes America’s Dog, a hot dog restaurant, and Popeyes® Louisiana Kitchen for fast food lovers.
Is the Enterprise Rent-A-Car location near public transit or other car sharing services?
Yes, the location is near Divvy Station bike rentals and Zipcar Chicago car sharing services, making it accessible via alternative transportation.