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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(310 reviews)

Business Details

20 E Randolph St, Chicago, IL
60601, United States
(312) 251-0200

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Chicago, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Millennium Park location today.

Location

Enterprise Rent-A-Car
20 E Randolph St, Chicago, IL
60601, United States

Hours

Reviews

4.1
310 reviews
5 stars
205
4 stars
34
3 stars
16
2 stars
9
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Zach and Connor for their exceptional service.

Reservation Issues

Several reviews mentioned problems with reservations, including cars not being available despite prior bookings, leading to significant inconvenience.

Vehicle Condition

Feedback indicated mixed experiences regarding the cleanliness and condition of the vehicles, with some customers receiving dirty or poorly maintained cars.

Efficiency

Customers appreciated the quick and efficient service during the rental process, although some reported long wait times during busy periods.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about misleading pricing and poor communication from staff.
  • KV
    Kyrylo Volkov
    5 days ago
    1.0
    A lot of talking, but not working. The worst branch and customer experience.
  • SC
    Sarah Connolly
    5 days ago
    5.0
    If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
  • MS
    mohamed sweid
    Feb 21, 2026
    5.0
    I had a great experience with Enterprise. The agents were amazing, very helpful, and professional throughout the entire process. A special thank you to Benjie Royer as he was incredibly nice, professional . I really appreciate his outstanding service!
  • YW
    Yash Warty
    Feb 15, 2026
    5.0
    Benji and his team were awesome and went above and beyond to find us the exact car we wanted! Car was clean and tidy and a lovely experience overall!
  • KW
    Kenzie Wilkinson
    Feb 10, 2026
    5.0
    I had a fantastic experience with this agency. The staff were friendly, efficient, helpful. 10/10 recommendation.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is the Enterprise Rent-A-Car location in Chicago?

Enterprise Rent-A-Car is located at 20 E Randolph St, 3rd Floor, Chicago, IL 60601.

What are the operating hours for Enterprise Rent-A-Car at the Millennium Park location?

The location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 2:00 PM, and Sunday from 10:00 AM to 4:00 PM.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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