Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Chicago, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Millennium Park location today.
Location
Hours
Reviews
4.1
290 reviews
5 stars
189
4 stars
34
3 stars
16
2 stars
9
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Zach and Connor.
Reservation Issues
Numerous reviews mentioned problems with reservations, including unavailability of reserved cars and long wait times.
Vehicle Condition
Feedback indicated mixed experiences regarding the cleanliness and condition of the vehicles, with some customers receiving cars that were not properly cleaned or maintained.
Logistics and Communication
Several customers expressed frustration with the logistics of the rental process, including unclear policies and poor communication regarding vehicle availability.
Overall Experience
While some customers had positive experiences, a significant number reported dissatisfaction with the service, leading to a mixed overall perception of the company.
- ESElsa SnowbeckNov 7, 20255.0Very helpful, quick and friendly service!
- INIsrael NavarroNov 3, 20255.0Excelente servicio, rápido, eficiente. Pero lo que más destaca es el personal que atiende. Muy amables y dispuestos a ayudar al cliente. 100% recomendable.
- ABAndi BurkeOct 26, 20255.0The staff at this enterprise is out of this world! One of the hubcaps on my rental popped off, the team assured me they'd take care of it and waived the fee to return the car to an alternate location. Good people :)
- KSKaran SabhnaniOct 15, 20255.0Andrew and Benji were very helpful. Had a wonderful experience renting from this location.
- ACAnonymous ClientSep 28, 20251.0Enterprise is a scam dressed up as a rental car company. I paid hundreds of dollars for a dirty car and then waited two hours past my reservation because they had nothing ready and it was the only option. When I asked the desk agent about the luxury car I reserved, he said it was “50/50.” That level of honesty was appreciated, but it only proved how badly the company is run. One employee was left to clean cars, manage the desk, and deal with six groups of customers who were all waiting 1–2 hours past their pickup times. That is not customer service, it is chaos. I called Enterprise corporate. They did absolutely nothing except “escalate to the area manager” and promise to call me back. That call never came. One of the largest rental companies in the world cannot even follow up on a customer issue. I have a membership and used points instead of cash. Because I did not get the car I wanted, I wasted way more points than I should have. Using cash would have been cheaper. Loyalty clearly means nothing here. The return process was equally pathetic. I could not drop off at the airport without paying another fee, so I had to drive back into the city and then take a 45-minute train to the airport with all my luggage. When I finally arrived, the main lot was full and I had to drive up seven extra floors to the 10th floor just to park. This company fails at every single level: reservations, staffing, communication, loyalty programs, and basic logistics. Shame on Enterprise.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is the Enterprise Rent-A-Car location in Chicago?
Enterprise Rent-A-Car is located at 20 E Randolph St, 3rd Floor, Chicago, IL 60601.
What are the operating hours for Enterprise Rent-A-Car at the Millennium Park location?
The location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 2:00 PM, and Sunday from 10:00 AM to 4:00 PM.
What types of rental vehicles are available at Enterprise Rent-A-Car in Chicago Millennium Park?
They offer a wide range of vehicles including rental cars, vans, auto rentals, and luxury car rentals.
How can I make a reservation for a rental car at Enterprise Rent-A-Car Millennium Park?
You can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/il/chicago-millennium-park-15kb.html or call +1 312-251-0200.
Does Enterprise Rent-A-Car offer any discounts or special programs?
Yes, they offer discounts for active military members.
What payment options are accepted at Enterprise Rent-A-Car in Chicago?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Which nearby parking options are available if I visit Enterprise Rent-A-Car at Millennium Park?
Nearby parking options include Wabash-Randolph Parking Garage and Wabash Randolph Self Park, both conveniently located for your visit.
Are there any cultural attractions near Enterprise Rent-A-Car in Chicago?
Yes, The Joffrey Ballet and the Grainger Academy of The Joffrey Ballet are close by, perfect to explore before or after renting a car.
What dining options are near Enterprise Rent-A-Car at Millennium Park?
Nearby dining includes America’s Dog, a hot dog restaurant, and Popeyes® Louisiana Kitchen for fast food lovers.
Is the Enterprise Rent-A-Car location near public transit or other car sharing services?
Yes, the location is near Divvy Station bike rentals and Zipcar Chicago car sharing services, making it accessible via alternative transportation.